James Joseph Salon

I cannot rate this salon, because I have not been to it. However, after reading the negative and positive reviews on this salon, I will absolutely not be going. It's not so much the negative reviews that are turning me off, but William George's responses. How can you not blowdry a clients hair? How can you have the nerve to charge upwards of $200 for a service and NOT blowdry your clients hair? You seem to be giving a multitude of excuses. I have been working on finding a salon that I love since I moved to Boston 2 years ago. I've have been to many high-end salons, here and in NY, and have two good friends that work in very high-end Newbury Street salons. That being said, I have never heard of someone NOT receiving a blowdry with their service. Instead of responding to these customer reviews with ""well..too bad..we don't blowdry hair unless you're willing to pay $50""; how about some sincere customer service? Why is it that high end salons get annoyed when you are unhappy with the hair service. As if to say, 'How dare they criticize my work!'. I know that when I have gotten bad haircuts in the past, it is very emotional. It can make or break your day. Instead of making customers feel more satisfied with their new look, all you say is ""well..thats how the cookie crumbles!"" I'm sorry, but that is just not acceptable. I will not be coming to your salon anytime soon, based on what I've seen here today. I don't care how high end you are, that does not excuse you from having manners. more

I went to the James Joseph Studio at Station Landing, Medford, the latest in the JJ family. I had never been and asked for an advanced stylist who would be able to listen to my needs and wants. Unfortunately I got no such thing. I had a very solid idea of what I was looking for and after two cuts (both of which I was required to pay for, even though the second was requested to correct the first), and a color, that cost me a total of $190 (though that included the tips I was foolish enough to leave), I didn't even have anything remotely resembling the cut and color I requested. While it was a decent cut, it wasn't worth the price paid, and wasn't what I wanted. In fact, it made me cry. Further, I sent a detailed complaint to William George, requesting a refund. The complaint was signed for on July 5, and now, 20 days later, I have not heard a word. Even if Mr. George felt the complaint was not valid, good customer service would dictate, at the very least, acknowledgment of the complaint. The letter included my mailing address, email address, and cell phone number. Yet, silence. For the reasons listed, I cannot in good conscience recommend the James Joseph Studio. I could have received the cut I have at Great Cuts for $20. Edit: I did hear from Mr. George 4 days after posting this review. He had been out of the country, hence the delay in response. I had a nice conversation with Mr. George and we agreed on a partial refund, a correction cut, and a new color should I decide to do that. I'm satisfied with the resolution, and only time will tell if I return to James Joseph after my correction cut, but at least I can say he did take my complaint to heart and did work with me to offer a solution. Cons: Overpriced, Stylist didn't get it more

I went to the James Joseph Studio at Station Landing, Medford, the latest in the JJ family. I had never been and asked for an advanced stylist who would be able to listen to my needs and wants. Unfortunately I got no such thing. I had a very solid idea of what I was looking for and after two cuts (both of which I was required to pay for, even though the second was requested to correct the first), and a color, that cost me a total of $190 (though that included the tips I was foolish enough to leave), I didn't even have anything remotely resembling the cut and color I requested. While it was a decent cut, it wasn't worth the price paid, and wasn't what I wanted. In fact, it made me cry. Further, I sent a detailed complaint to William George, requesting a refund. The complaint was signed for on July 5, and now, 20 days later, I have not heard a word. Even if Mr. George felt the complaint was not valid, good customer service would dictate, at the very least, acknowledgment of the complaint. The letter included my mailing address, email address, and cell phone number. Yet, silence. For the reasons listed, I cannot in good conscience recommend the James Joseph Studio. I could have received the cut I have at Great Cuts for $20.\r \r Edit: I did hear from Mr. George 4 days after posting this review. He had been out of the country, hence the delay in response. I had a nice conversation with Mr. George and we agreed on a partial refund, a correction cut, and a new color should I decide to do that. I'm satisfied with the resolution, and only time will tell if I return to James Joseph after my correction cut, but at least I can say he did take my complaint to heart and did work with me to offer a solution. Cons: Overpriced, Stylist didn't get it more

Being new to Boston, I researched a bunch of best of Boston salons before I decided to go with the James Joseph Salon to get some highlights. The receptionists were extremely polite when I was making the appointment and got one for the following morning with Rudina (I didn't have a preference for stylist since I had never been there before). Cons: Price, rude staff more

i'm loving my new hair... Pros: it just keeps getting better Cons: nothing i look awesome more

The best highlights and haircuts my hair has ever seen - I just keep coming back! Michelle and her assistant are the best team in town. Makes me wish I could do hair. Maybe my next career. Thanks Michelle! Pros: location, stylists, friendly Cons: expensive (but worth it) more

first off this review is for Alex, who has cut my hair twice. Pros: Lots of skill and talent, anything from traditional to trendy styles, flattering cuts more

first off this review is for Alex, who has cut my hair twice. I wanted to go drastically short, so I scheduled an appointment with Alex based on online reviews. I gave her lots of pictures with ideas, mostly of models like agyness deyn and anja rubik. She was very positive, talking about what would work with my hair, and she explained exactly what she was going to do before I even had my hair washed. I have super fine, naturally curly hair, so when I was asking for a straight pixie style, that was a pretty high order. Alex gave me the most amazing haircut ever. It was very technical, she used the curl in my hair to make my hair full of body even though I have fine hair. She explained exactly how to style it, and the first time I came in I wanted an edgier style, so she used wax and a flat iron and made it really fun and cool. The best thing about this haircut was that I could take care of it no problem by myself, and I am so clueless about styling anything. I could even let my hair dry naturally curly and it looked great....and took no maintainence! The second time I came in I talked to her about how I wore my hair more naturally, usually letting it air dry or just blowdrying it, so she trimmed my hair and styled it more naturally. What I loved about Alex it that she really listened to me and involved me in the hair cut; she didn't do what she wanted to do, she did above and beyond what I asked her. She took everything good about my hair and played it up, and gave me a very versatile, flattering, manageable haircut. It is also super stylish...just like I wanted it, and almost identical to the pictures i gave her. Alex is very no-nonsense too, she made everything feel very simple. Alex is well worth the extra money to see a senior stylist, I really dont think you could be disappointed. Pros: Lots of skill and talent, anything from traditional to trendy styles, flattering cuts more

First time coming to James Joseph, my roomate gets her hair done by Darlene and told me to see her. I have to say it is my favorite hair cut that I've ever had. I have had a lot of bad cuts and it's so nice to get a good one. She was so sweet and took her time with me as we looked at pictures I had brought in. She gave me a cute bob and also changed my color. I had over highlighted my hair for years and was way too blonde and hated it. She brought me back to my natural color (brown). It took me a few days to get use to having brown hair agian, I have been a blonde for 10 years now, but I love it, and I feel smarted too. I can't say enough how much i love my hair. more

First time coming to James Joseph, my roomate gets her hair done by Darlene and told me to see her. I have to say it is my favorite hair cut that I've ever had. I have had a lot of bad cuts and it's so nice to get a good one. She was so sweet and took her time with me as we looked at pictures I had brought in. She gave me a cute bob and also changed my color. I had over highlighted my hair for years and was way too blonde and hated it. She brought me back to my natural color (brown). It took me a few days to get use to having brown hair agian, I have been a blonde for 10 years now, but I love it, and I feel smarted too. I can't say enough how much i love my hair. more

my hair stylist michelle moved from james joseph studio to james joseph salon. she's the best hair stylist i've ever had. that is really the truth. she gives me the hair style that fits my life, personality and over all appearance. i love that the highlights are not too flashy and that the hair cut keeps its shape even as it grows out. i've been going to michelle for hair cut and coloring for about 3 yrs or so. when you find a good hair stylist, you go back and change salons when they move b/c good stylists are hard to find. thanks michelle! i love my hair color and style. Pros: my hair stylist michelle Cons: parking is still hard but great service makes it worth the effort more

I go here because you get more than you pay for. I get a great conversation with the (very) attractive staff, great cut and for very affordable. My stylist is Kashmir, and it's like having a best friend at the salon. She remembers everybody who comes in and is the nicest person you'll ever meet. The best thing about this place was that when my girlfriend, who goes somewhere else, got a botched highlight job, James Joseph redid it for cheap, made her look fantastic, and got themselves a new client. My girlfriend now says she's only going here from now on. Pros: Good for guys and girls; not intimidating; great value Cons: Newbury street location so you're gonna have to track down a parking spot more

I go here because you get more than you pay for. I get a great conversation with the (very) attractive staff, great cut and for very affordable. My stylist is Kashmir, and it's like having a best friend at the salon. She remembers everybody who comes in and is the nicest person you'll ever meet. The best thing about this place was that when my girlfriend, who goes somewhere else, got a botched highlight job, James Joseph redid it for cheap, made her look fantastic, and got themselves a new client. My girlfriend now says she's only going here from now on. Pros: Good for guys and girls; not intimidating; great value Cons: Newbury street location so you're gonna have to track down a parking spot more

I am not originally from the United States and have always waited to be at home to get my hair cut. This was my first time ever cutting my hair in a salon in the US and it was a great experience. After doing a lot of research and asking around, I chose JJ Studio because of its location, pricing, reputation and reviews. I was assigned to Ashley, who did a very good job with my hair. First thing i liked was that she was punctual and took her time to sit me down and do a consult with me before even sending me to get my hair washed. I am very picky and thus can be a difficult customer but she was extremely nice and understanding and gave me some good advice while also listening to what i wanted. She gave me a great haircut and was very conversational and friendly. another great thing was that i didnt once feel rushed or like she was in a hurry and i was there for over an hour. krystle washed my hair and she was also very nice and conversational! very friendly staff overall, great atmosphere! i am happy with my haircut and plan on going back for my next one to get something a bit more different, now that i know they will do a good job! def recommended, great prices and good customer service! Pros: great service, friendly staff, punctual and good listeners! Cons: parking more

I am not originally from the United States and have always waited to be at home to get my hair cut. This was my first time ever cutting my hair in a salon in the US and it was a great experience. After doing a lot of research and asking around, I chose JJ Studio because of its location, pricing, reputation and reviews. I was assigned to Ashley, who did a very good job with my hair. First thing i liked was that she was punctual and took her time to sit me down and do a consult with me before even sending me to get my hair washed. I am very picky and thus can be a difficult customer but she was extremely nice and understanding and gave me some good advice while also listening to what i wanted. She gave me a great haircut and was very conversational and friendly. another great thing was that i didnt once feel rushed or like she was in a hurry and i was there for over an hour. krystle washed my hair and she was also very nice and conversational! very friendly staff overall, great atmosphere! i am happy with my haircut and plan on going back for my next one to get something a bit more different, now that i know they will do a good job! def recommended, great prices and good customer service! Pros: great service, friendly staff, punctual and good listeners! Cons: parking more

I went in to get a haircut 6 days before my wedding with Derek. I had never been in before, and he treated me very well. Not only was his advice on what length/style I should have for my hair, he also started talking to me about my wedding updo. I was getting married in NH and had given up on finding a stylist to do my hair the way I wanted it. Derek actually described the exact look I was going for without even asking, and then miraculously offered to come up to NH to do my hair the next weekend. When I went in for the trial, he stayed extra late to make sure it was the way I wanted it. My hair turned out absolutely gorgeous for the wedding. Pros: great haircut for a bargain price, service above what's expected Cons: parking is difficult more

I went in to get a haircut 6 days before my wedding with Derek. I had never been in before, and he treated me very well. Not only was his advice on what length/style I should have for my hair, he also started talking to me about my wedding updo. I was getting married in NH and had given up on finding a stylist to do my hair the way I wanted it. Derek actually described the exact look I was going for without even asking, and then miraculously offered to come up to NH to do my hair the next weekend. When I went in for the trial, he stayed extra late to make sure it was the way I wanted it. My hair turned out absolutely gorgeous for the wedding. I haven't had much experience with the other stylists there, but Derek definitely went well above and beyond! When we were running out of time to get to the ceremony, his work didn't suffer, either. He is an exceptional stylist, and the salon itself is a great environment with many other friendly faces to greet you. Pros: great haircut for a bargain price, service above what's expected Cons: parking is difficult more

I just wanted to say the reason i chose James Joseph was because of this web-site. I was still not sure because there is well over 100 salons on Newbury St. I was in Starbucks on Boylston, and saw this woman in front of me with the most AMAZING color and CUT!! its not often you'll se both.. So i asked her where she went! She told me Samantha from James Joseph salon, she said i would love her...OK i was convinced. i walked right over and made an appt. It took a little over a week to get an appt, but it was worth every second.. I do LOVE her... and my HAIR.. best color and haircut i've ever had.. my hair is medium brown, i had no highlights... Samantha put some chestnut and toffy colors in my hair, it looks so natural but still pops... now i'm the one getting asked where i go!!!!!! thats NEVER happened to me before :) Pros: love SAMANTHA Cons: staff at front desk needs work more

I tried out James Joseph based on reviews here. I have short hair. I got the worst cut in probably 10 years. I liked my previous cut, and to test out the place, asked the hairdresser to just do the same thing. It was cut so poorly (it was curling out in random places, and in others just hung flat) that I went back. I hesitated to go back (they let you go back for free within 2 weeks and get a cut from the same person), but then thought maybe she could just tidy the bits that looked weird. The second round does look better, but its still sticks out in places and the style is completely gone. It looks like a flat barber cut for someone over 60! Really disappointing. Especially for the price ($60). If you have short hair, don't go to Mary! The other salon I've tried in Boston is Delaria, and they did a good job and for $20 less! more

I had read a number of great reviews for Darlene, and she came highly recommended for curly hair (although I straighten mine), so when I scheduled my appointment I was excited to try a new hairstylist. Well, I must say that I was very disappointed--right from the start, Darlene made a few semi-rude comments about my hair (ie, I came in with my hair straight, and after it was shampooed and she saw how thick and wavy my hair is, she said ""this should be fun,"" followed by ""just joking."" I don't think she was joking). Also because I chemically straighten my hair, she said as she was drying it, ""oh, I expected it to be like horse hair, but it isn't."" A compliment? Maybe. more