Infiniti of Kirkland

I worked with David for a new Lease of JX35 and he is a gem of a person than a salesman. He explained me the features, benefits and the luxury the new vehicle offers and true to his words, it is Right choice!!! I will definitely recommend a friend and in fact i already referred one, Phaneendra Veguru... more

When I came here I had no idea what to expect. I was very pleasantly surprised to find extremely helpful and friendly sales persons here. They answered all my questions and took car of me. Ended up buying a car for myself and my friend too. We have already refered another friend and sure will door again. more

In the past I have always dreaded the process of buying a new car, but it's different here, we have now purchased two vehicles in the last year from Jason and couldn't be happier with both experiences. Can't imagine going anywhere else when it's time to lease again. more

Fred was the salesperson that helped me with the purchase of my new SUV. Not only is he very professional and helpful, he is genuinely a nice person who takes pride in his job. Every staff member was friendly and I would highly recommend this dealership to anyone who appreciates a business that is committed to making their customers needs and wants #1. more

Dennis Min listened to what I wanted. Did not try to sell me something I did not. more

From start to finish, the experience was great. Jason provided wonderful sales support...informative but not pushy. Sunil was very helpful in closing the deal and making the numbers work for us. And, finally, Brandon did a wonderful job of finishing up the paperwork & keeping in touch with me to let me know when my new car was ready to go. Best service I've had at a dealership thus far! more

Great communication, great facility, knowledgeable staff and fair deal terms. Made everything easy and fast. more

Friendly and easy to work sales people. more

Mario was a very straightforward representative. It was the most pleasant car buying experience I have ever had. more

I purchased a great car pre-owned car fron Infiniti of Kirkland at a reasonable price, so I really can't complain. However, I could definitely tell by the two managers I worked with that I was buying a used car. The primary salesperson was very courteous and proactive, but too proactive in tat he processed a loan application which hit my credit report before we had even discussed pricing. Definitely did not appreciate that as that credit inquiry cannot be undone - his reaction after I voiced my dissatisfaction was to the effect of 'I thought we had a deal...' Not pleased with that. Additionally, he had prepared a comparables search using Autotrader prior to my arrival, but the search was not a relevant search to the car I was buying. Either he assumed I wouldn't notice, he incorrectly assumedI was looking to buy ANY model of 2010 Civic, or he does not know how to effectively use Autotrader (you don't find Civic Hybrids by searching for Civics with the keyword Hybrid; his results turned up all Civics, NO hybrids). He didn't have a coherent response when I called him on this either - this is really off-putting in a number of ways. In negotiating on price, their argument was predicated on the presumption the Kelly blue Book does not take into account the premium on cars that have only been on the west coast b/c they should be free of rust issues. Not the greatest argument I have heard, but okay. The worst thing they did was show me a transaction record for what they paid the customer for the car on trade-in: $13,800. KBB puts the trade-in value of this car in Excellent condition at $11,914, yet they looked me in the eye and told me they gave 13,800 for it and they would not lose money on the car. In this reality, they are either A) lying or B) gave this customer inflated trade-in to make their new car purchase work they way they wanted. At the end of the day, I purchased the vehicle because it was a very rare trim package that I valued with low miles, so it was a reasonable value to me. However, this dealership offers a poor and disrespectful experience. more

I worked w/ Eric and Brandon and both were great professionals. This is the 2nd car we have bought w/ your dealership and both experiences have been great. Would recommend Eric and the team to anyone. more

It was a very smooth experience. I felt I was truly being taken care of!! more

erik and brandon were very easy to work with,no pressure and a pleasurable experience more

Jason is amazing. It took us two years to bite the bullet and Jason was friendly and helpful the entire time. Such an excellent staff and great experience! Thank you IOK!!! more

We have nothing but good things to say about Infiniti of Kirkland! They have always treated us so well and we are just about to pick up our second Infiniti! more

We have purchase 6 vehicles and it uas always been a pleasure. I can't say enough more

Rick Burrell was outstanding. From our first encounter to our last he was more than helpful. Even when I had to return the car for the chip protect and pick up the rental Rick was there to ensure our needs were met. more

Very professional. Did Not push push to buy. David Suy was the best!! more

I've now had 3 experiences, resulting in 3 Infinitis, over the past several years. Great service, great process. Good team. more

Pretty relaxing buying experience. Final step was a bit disappointing since the finance guy didn't sell a warranty. Needs to get the chip off his shoulder. more