Haselow's Polar Express Heating & Air Conditi

Austin plumbing(Arnold Stricker) came out within two hours of our call. As always they were professional and courteous. more

I called Austin Plumbing on a Monday morning. Tom Smith answered the phone. I explained that our well pump was working correctly. He said someone would be at my house between 12 and 2. I received a call from Austin at about 1:15 stating that Tom was on his way. After a thorough evaluation, Tom determined and I agreed that the 47 year old well pump needed replacement. It was scheduled for about 9AM the next morning. It took nearly 3 hours for Tom & Tim to get the job finished. Great job! Fair price. I am happy to have reliable water again. Thank you, Tom. Dr. Richard Bence more

have used austin for many years will continue more

Before our plumber Arnold arrived at our door, we experienced the professionalism and trust from the receptionist you would want for the one who will be working in your home! Before Arnold ever entered the door, he looked and acted professionally, removing his shoes as if it were his own home! He was courteous, taking the time to answer our questions, and asked questions rather than presumed. For me, trust is a huge factor in having someone in your home these days as well as competence...feeling like they know what they are doing and can explain it to you understandable terms. I love the detailed inspection reports, the careful observations, and the straightforward assessment minus feeling manipulated or sold a bill of goods that I don't need! I also like the no-nonsense approach to the charges, which you know up front before you make a decision to go forward. When Arnold left, I felt like I knew our home a whole lot better, and had confidence that we were being served with honesty and competence. His work ethic showed that he truly enjoyed the work he does and serving me as a customer did not seem forced, but truly sincere. Arnold was someone I could recommend without any hesitation or reservation, but...he wasn't the first to come our way. Arnold simply reinforced the same professional experience we have had every time we work with Austin Plumbing! You, too, can be a satisfied customer...again and again! more

I was blown away by the professionalism and service provided. Our technician, Jasen, was a pro and very customer focused. This is the first time using a plumber where I actually felt like the customer and could tell they had our best interests in mind. I will never call another plumber, we will be loyal to Austin Plumbing. more

Scott took care of our plumbing needs and questions today. He handled our problems professionally and effeciently. He is extremely knowledgable with his trade and had great recommendations for us. I am impressed with how well the Austin trucks are stocked with parts. I appreciate that Scott had everything he needed at his fingertips to finish our repairs quickly. more

happy with the work more

Austin Plumbing has installed a hot water heater and dual sump pump with battery backup for me. I am very pleased with the products they recommended and the installation. Scott M. was very professional and pleasant to deal with. It is very apparent that he takes great pride in the quality of his workmanship. I will recommend Austin Plumbing to all of my friends. more

I was delighted with them, and would refer them to anyone, anywhere. They gave me a new sub pump and a new pressure tank. They were exceptional all the way around. The customer service was great and they had good knowledge of everything. They came immediately and put me on top of the priority list because I had no water. more

We recently had our "diamond club annual check up". Pete was exceptional; he 'found' items that could be managed in a proactive way as preventive maintenance. He extended himself to clear up small things that could eventually have become problems for us. He completed a thorough check of all water related systems in our home, and we are grateful for his work. more

Wonderful job, Pete helped us navigate through a challenging situation. His upfront information, ability, courtesy and kindness was highly appreciated. I would recommend Austin Plumbing to anyone needing a plumber. more

I am very very happy with the service and people. Plus it was local which is huge. I highly recommend them and don't wait for an emergency like I did. Scott was terrific and Tom was very helpful over the phone during the immediate crisis! more

Most recently, the young men came in and were friendly and courteous and I really liked them! They were just excellent at putting in some new plumbing out at the boat house. I have been using Austin Plumbing Company 4 or 5 years and we love their service-they put in two new toilets for us and have worked on our home's basement. Their work is great. more

Answered our call for service very promptly. Explanation of what the problem was very detailed, somewhat too much. Friendly technician. more

Our inspection was extremely thorough and took place in a timely fashion. The technician(Pete) was very polite and responsive to all of our questions and concerns. I would definitely recommend the services of this company. more

Everyone we have been in contact with from scheduling an appointment to having our inspection done was friendly and pleasant to work with. Pete was very thorough with our inspection and caught some problems which he took care of on the spot. He went over the check list with me and explained everything in detail. more

Well qualified, knowledgable plumbers. Very responsive! more

Our annual inspection was very detailed and complete. Items were covered that I never considered. The technician completed a detailed check list existing conditions and discussed every item with me. Some items I can take care of myself. Other items might need future work by Austin Plumbing. Great service. more

Pete diagnosed and explained -- actually demonstrated -- the problem. The float switch on the sump pump wasn't working. He then provided options and explained the price and benefits of each. I elected to replace the complete sump pump and switch. After completing the repair, he explained the work that he had done and demonstrated how the problem was indeed fixed. I could clearly see that he had done quality work worthy of the price I paid. more

They were able to schedule a visit quickly. They were delayed - but called to inform me and called again when they were on their way. Peter was friendly,thorough,informative and went above and beyond to make sure things were neat and cleaned up after the service. more