I had kind of a nightmare a couple days before Christmas when we missed our connection in Minneapolis from New York to Phoenix due to bad weather and chaos at LaGuardia. A free shuttle took us from the St. Paul airport to Hampton in the middle of a bitterly cold night and the hotel staff warmly welcomed us and made us feel very nice. They had wireless internet which was great and the area was a wonderful reprieve. In the morning the hotel staff, mainly the manager, went above and beyond to welcome us during breakfast and express condolences that we had missed our flight. It just made a bad situation turn right around, and it was especially appreciated that Christmas Eve.
more