Ghent Family Dentistry: Cauthen Ruth F DDS

I completely agree with the other review on this site. STAY AWAY from this place!!! My friend and I both went here and had similar awful experiences. I have always taken good care of my teeth..have only had one cavitiy in my life...went to this place and was informed that i had over $1,000 of dental expenses that i needed taken care of...and was given NO explanation as to why all of a sudden i had so many 'cavities'. Unfortunately, I also wasted a lot of money having 2 cavities filled by them---very poorly done, i might add . My friend had her mouth cut while they were taking x-rays--the hygienist TRIPPED over the cord while trying to take them..(very inefficiently). After asking for more information regarding Cauthen's plan to perform a root canal, she suggested that she schedule another appointment to come back and discuss things before HAVING A ROOT CANAL. Since then, we have both been seen at other practices..and have been given better explanations with much less abrasiveness.....and according to my new dentist, i have NO cavities :) more

The whole office is terrible! Don't be fooled by their beautifully decorated waiting area. The billing staff has some outrageous way to calculate co-pay where you end up paying 75% of the procedure up front even though my insurance covered 90%. This left my husband and I with a huge credit on their books which, till now (from January), they still have not returned despite my many calls to their office (something about an offsite bookkeeper which means an avg waiting period of 4 weeks to get a refund check--BS if you ask me since I've been waiting MONTHS). For our actual visits the dentists did the work on us and rarely explained what they were doing and only told you at the very end what they recommended. They told my husband he had 6 cavities and that I had 4. After getting tired of their billing procedures (and reading some reviews here) we went to another dentist for a second opinion and it turns out he only had 2 and I had ZERO cavities. Unfortunately a few of the 'cavities' had already been filled with this office. Even now my husband has terrible pains from the fillings which were not set correctly. We will be going to our new dentist this month to have them redone (more unnecessary expenses). All that said, there is one other dentist working there (who does not have the Cauthen name). She was very professional and great at explaining. She should definitely get out of that office. Considering all the faults with this dental office, my husband and I couldn't justify staying with this office for this one dentist. I would definitely not recommend this place. I am going to call their office again today to ask about when the check for our balance will be sent to us. I will wait a bit longer before putting it in writing and consulting a lawyer. more

The whole office is terrible! Don't be fooled by their beautifully decorated waiting area. The billing staff has some outrageous way to calculate co-pay where you end up paying 75% of the procedure up front even though my insurance covered 90%. This left my husband and I with a huge credit on their books which, till now (from January), they still have not returned despite my many calls to their office (something about an offsite bookkeeper which means an avg waiting period of 4 weeks to get a refund check--BS if you ask me since I've been waiting MONTHS). For our actual visits the dentists did the work on us and rarely explained what they were doing and only told you at the very end what they recommended. They told my husband he had 6 cavities and that I had 4. After getting tired of their billing procedures (and reading some reviews here) we went to another dentist for a second opinion and it turns out he only had 2 and I had ZERO cavities. Unfortunately a few of the 'cavities' had already been filled with this office. Even now my husband has terrible pains from the fillings which were not set correctly. We will be going to our new dentist this month to have them redone (more unnecessary expenses). All that said, there is one other dentist working there (who does not have the Cauthen name). She was very professional and great at explaining. She should definitely get out of that office. Considering all the faults with this dental office, my husband and I couldn't justify staying with this office for this one dentist. I would definitely not recommend this place. I am going to call their office again today to ask about when the check for our balance will be sent to us. I will wait a bit longer before putting it in writing and consulting a lawyer. more