Geek Squad

At one point or another we all need computer repair help and I am no different. I found myself in need at the worst possible moment. In the middle night, when everything is closed and the night before a report is due. I called Geek Squad online support for help and was charged for the $199 virus removal service. They connected to my pc and attempted to remove the problem. After a couple of hours and a whole lot of coffee and nail biting they call me back and say there is nothing they can do. This time, the guy I spoke to had a heavy accent and seemed to be calling from overseas. And long with this and the fact they said the virus is too embedded to be removed without causing further damage and system instability. I get off the disappointing phone call and am still sweating because this report is 35% of my overall grade in this course and I absolutely had to have this done in the morning. I run a quick Google search for a solution when I find SecureRemoteSupport[dot]com who provides online services and have a ?No Fix No Pay? guarantee. Wow that would be nice if Geek Squad offered the same promise. Within an hour they had diagnosed the virus and had removed it completely for $105. And best of all, I didn?t lose any of my work and my operating system was completely repaired. Apparently the Geek Squad isn?t as good at their job as secureremotesupport[dot]com is. I really appreciate their diligence on fixing my issue and suggest others think twice before contacting Geek Squad to fix their computer. more

My name is Catherine Herbert and I don't know much about computers. At some point in the last month I believe my computer became infected with a virus. It was making my internet run very slow and I was unable to email my grandson away in Iraq. This being my only way to communicate with him I became very distressed. I wasn't confident enough to be able to attempt to fix it myself. Besides I hear hammers and computers don't go well together. :) more

I took my computer to Geek Squad to have it upgraded. I was intending on giving it to my daughter for her school work and wanted it to be able to be used for that purpose. I needed a larger hard drive, more ram and a new video or graphics card. I told the young man when I brought it to them exactly what I needed. He asked if I had considered purchasing a new computer and started that dreaded sale pitch. I couldn?t even get a word in until his 5 minute presentation ended. I again told him what I wanted and nothing more when he told me that he was going to get me someone who could help me with that and he walked away in search of this person. I stood there for another 10-15 minutes waiting for his replacement to return. He never showed. I had to flag someone down and start the description process all over again with a new person. This took another 10 minutes of talking and 10 minutes of paperwork and finally I was able to leave the store. I called them a few days later, as instructed, to confirm that it was done before heading over. They informed me that it hadn?t been started yet because of the hard drive being out of stock. I then explained that when I dropped it off the hard drive I purchased from them was taken off the shelf while I was there. He said, ?..uh, oh okay?, and put me on hold. I waited until another person got on the phone and explained there was a mix up and they?d get started on my computer right away and it could be picked up tomorrow. We agreed that I would call tomorrow before coming in and picking up the finished machine. I said okay and called back the next day. Again I was told it was not ready. I finally gave up and decided to pick it up and take it elsewhere. I called a couple of places, wasn?t happy with their prices (as high as Geek Squad and with no warranty). I was able to find a company called Secure Remote Support (secureremotesupport-dot-com). I found them to be pleasant, informative and very cost effective considering what I had just paid for basically nothing. I logged into their remote service with the instructions of the tech over the phone (3 minutes at the most!) Everything was as I ordered. There were no up sales, no hidden fees and no excuses thankfully (don?t know how much more I could handle of that.). It was a night and day difference between the two services. So thank you Secure Remote Support for showing me the light. Geek Squad, Get your stuff together, then offer customers your service?. more

What you are about to read is false and was written by a company called secure remote support to promote their business by ""piggybacking"" Geeks Squads Reviews. I have teenage twin boys who like the internet a bit too much. They MySpace and Facebook the hell out of their laptops. They shoot aliens and war craft like medieval mad men. They are perpetually plugged into these machines so much that I would swear the iPod appendage they have grown actually seems normal. So it was bound to happen that they would eventually need their notebooks cleaned up and swept for virus?. We took them to the Geek Squad and they told us it would be a few days and they would call us when they were done. A week later of the boys alerts me that he needs his computer for a paper he has to write. I call the Geek Squad and inquire about the computers when I am told that they have been extra-ordinarily busy and that it would another few days. I asked for a specific number of days and was told that he couldn?t give me and exact figure. So we waited another 5 days and I call again. Still there is no progress so we head down to the store. When we arrive was ask for our property back and leave immediately. When we get home I look up some alternatives to the ?Geek Squad"" Run Around?. I came across Secure Remote Support and I actually didn?t have to take the computers anywhere. I just visited their website and selected a button on their website and gave them permission to connect to the laptops over the internet. And away the technicians went working on their computers remotely. It was like there was a virtual technician in our home working on it without having to have a stranger in our home. Within 2 hours the computers were scan, swept and sped up. Their service was fast, friendly and efficient. It was everything my Geek Squad experience was not. Thanks Geek Squad for wasting over 2 weeks of our time and introducing me to Chris at secureremotesupport[dot]com. more