two different occasions, two different vehicles. we live in owosso, so we were going to that location. both instances involved my daughter who was 18-19 at the time. first time she had oil changed there was a drip in the driveway. she questioned me about it, i told her it eas not uncommon to have oil spots after an oil change, but we would watch it. 3 days later, still dripping. i crawled under the car. drain plug was not even finger tight. took it back, reamed the managers a@#$$%%^&*())(^,got a free car wash. BIG DEAL! second trip, different car , pulled in nobody there, COOL. ( i was with her on this trip) opened the hood proceded to drain the old oil, check the air filter,etc. 5-6 employees wandering around. another customer pulls in, then another, then another. at this time all work stops on our car.every one is concentrating on other vehicles.we sit there about 30 minutes patiently. i finally ask young girl at the counter if they were short on help. all she says is no. 15 minutes later, after watching 2 cars next aisle over, and 1 behind us back out all done, i got a little upset. the only problem was the oil we requested was locked in a cage. nobody knew where the key was, or who had it. an explanation was not offered in 45 minutes of waiting. the problem i see here is no adult supervision at this location. been there many times for car washes on all my vehicles, they do a shi&^@%$&y job!!! refuse to go there anymore. wish ther was a better one located out here.
Pros: only full service with car wash
Cons: too many kids , not enough manager contact in whole business, make your customers happy
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