Elite Limo

I highly recommend this limo service. The driver was excellent. Much better than the service that we used last year. By far! I will definitely use again. more

Everything was made very easy and service was excellent. more

Thank you to our driver and staff and Elite Limo for making our day trip such a success!! Our driver was exactly on time, the champagne was cold and crisp, and the 6-hour ride was smooth. Thank you!! more

I have had them pick me up late a few times by 15 to 20 minutes. One time the limo was full of cigarette smoke from the driver, I'm allergic to cigarette smoke. One time the driver was unfamiliar with the shortest route and took us in a roundabout way that took about 20 minutes out of our way and he GPS in the car. I have the most trouble with pick up at the airport with having to wait outside at night in the cold for 15 to 20 minutes after their dispatcher said they would be 5 minutes. more

Driver was helpful getting the baby and bags situated. Was a smooth ride all the way to our destination. more

We had an enjoyable experience. Our driver had ice ready for us was on time (actually early) and offered to help with carrying absolutely everything! more

Im not an overly wordy person (mainly because Im a poor typist)but the whole experiance was awesome. We had the limo 11.30-5.30 on 1/11/2013 to take our daughter and 4 of her friends out wine tasting to celebrate her 21st b-day. It arrived 11.15 complete with the complimentary champagne, ice and waters. It was clean, warm and cozy and the driver (bless him) was not fazed at all by the idea of 5 giggling girls and 6 hours of techno/rap CD's. The driver never got lost, never stopped smiling and was accomodating, friendly and pleasant. I liked the limo seating too. It was a smaller 6 seater model which meant the girls were not seated along the sides of the vehicle but on big comfy bench seats across the width. Very nice. All the girls said afterward that this was one of the best outings they had ever been on and they took some wonderful memeories bach home with them. Elite Limo has my profound thanks for providing this service and making sure my daughter had a wonderful (and safe) birthday. I would not hesitate to use this service again. more

I ordered a gift card for my daughter. She did not like the gift and Elite is refusing to refund my money. Had they been cool about the refund I might have used them in the future. I would have recommended them. When a service is not performed it is not write to withhold a refund. more

We visited Napa for my birthday and the Limo was a surprise! I was excited and made our day even better. The limo was great. And the driver was fun. Thanks Elite! more

I use them quite often for business and personal travel and they are truly a great company. Always early and very courteous drivers. I highly recommend them. more

The driver was on time and a nice person. While on the ride, the driver is an excellent person providing us with recommendations on where to go. An overall great experience and nice limo. more

Not only one but more than three times I had used Elite Limo Services to have an amazing time touring the Napa Valley wineries with my friends and relatives to celebrate any ocasion and they always impresed me with their service and their drivers but my favorite is Mimi. I am so glad to be able to get it at very afordable prices too. If you want to have unforgetable memories of your adventures they are amazing. My Favorite limo is the Hummer more

I've used them several times and their service was excellent every time. There hummer limo is very nice. more

My 10 passenger limousine had an ample amount of room and the service was exemplary. Elite limo made my Napa wine tour memorable. more

I had the best birthday ever with Elite. They took care of me and all my friends from beginning to end. more

I travel a lot, and I can call Elite Limo on a day's notice and they can provide a town car or a limo. This past time I used them, they were even early. So it's an excellent service, and the customer service is even better than I've ever encountered through another company. more

Elite Limo had fast service. There were a few minutes of waiting, but their timeliness was satisfactory. They were very helpful. They changed the service to make it a little bit more suited for what I needed. The driver was very nice. Overall it was very good service. more

My wife and I contracted with Elite to provide a 6 passenger limousine for my parent?s 60th wedding anniversary. When my wife made the reservations it was stressed the physical limitation my parents had and was assured that every accommodation would be made to ensure their comfort. The day before the event, my wife contacted Sharon to confirm everything was in place and no issue was anticipated. \r \r The driver showed up as scheduled but this is the only thing that was right. What arrived was an SUV with bench seats! This was for my parents 60th wedding anniversary which was totally ruined because of Elite's service or lack there of. We had arranged a surprise party at the Top of the Mark in San Francisco which we could not make due to your companies failure and apparent insensitivities towards our plight. When we called your office we were told by your dispatch person, David he might be able to get us a limo in an ?hour and a half or 2 hours but an SUV was the best he could do?. Based on his tone of voice, I couldn?t help but feel his thoughts were ?Oh well. Take it or leave it?\r \r Our plans were ruined, my parents could not climb into an SUV, the event we had planned had to be canceled, and the memories we hoped to have can never be. No record of an attempt to contact us and inform us of the problem shows on any of our phones and your people in Concord will not return our calls. \r \r A once in a life time event, my parents 60th wedding celebration was ruined never to be recaptured due to the ?Oh well? attitude and lack of concern most of your people have shown us. What can be corrected is the apparent lack of concern shown.\r \r Cons: Lacks understanding of ""Customer service"" Total lack of regard more

Coming from a customer service background I tend to give people the benefit of the doubt. But IN NO WAY would I EVER let anyone I know use this limo service. I'm a little suspicious of all the good reviews- especially because the company clearly knows about their reviews on this site. I wouldn't be surprised if their employees were posting reviews. Check the Yelp reviews and you'll see what I mean. I recevied the WORST customer service and when I asked to speak to the manager, Alex, he was always convienently ""away from the building."" I finally got in touch with him after 3 days of trying to track him down only to receive an uncaring, unenthusiastic response to my complaint about the way his employees were handling my reservation.\r \r Be forewarned, if you INQUIRE about their cancellation policy less than one week in advance, they will charge your credit card AND NOT TELL YOU ABOUT IT. I think that is a little shady myself. This is to ""protect them."" I'm sorry but I'm pretty sure if you DO end up cancelling, they will go ahead and charge your credit card anyways so why charge just for asking?! \r \r Once the day of my birthday wine tasting arrived, the limo driver was rude, did not smile once and was not deserving of his mandatory 18% gratuity. Thanks for ruining my birthday and the mood for all my friends. \r \r If you want to avoid a mess of stress, you'd do yourself a service to STAY AWAY from this company!!! Pros: We got there and back in one piece on time? That's about it Cons: Driver, customer service more

This is in repsonse to ""not impressed"". I am sure the driver told you not to open the door. You are a clown to have opened the door and are responsible to pay for the damage.\r I have not used this service but use Elite Limousine Service in the Boston/Canton Ma. area. more