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Businiess name:
Elite Limo
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Review by:
citysearch c.
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Review content:
My wife and I contracted with Elite to provide a 6 passenger limousine for my parent?s 60th wedding anniversary. When my wife made the reservations it was stressed the physical limitation my parents had and was assured that every accommodation would be made to ensure their comfort. The day before the event, my wife contacted Sharon to confirm everything was in place and no issue was anticipated. \r
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The driver showed up as scheduled but this is the only thing that was right. What arrived was an SUV with bench seats! This was for my parents 60th wedding anniversary which was totally ruined because of Elite's service or lack there of. We had arranged a surprise party at the Top of the Mark in San Francisco which we could not make due to your companies failure and apparent insensitivities towards our plight. When we called your office we were told by your dispatch person, David he might be able to get us a limo in an ?hour and a half or 2 hours but an SUV was the best he could do?. Based on his tone of voice, I couldn?t help but feel his thoughts were ?Oh well. Take it or leave it?\r
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Our plans were ruined, my parents could not climb into an SUV, the event we had planned had to be canceled, and the memories we hoped to have can never be. No record of an attempt to contact us and inform us of the problem shows on any of our phones and your people in Concord will not return our calls. \r
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A once in a life time event, my parents 60th wedding celebration was ruined never to be recaptured due to the ?Oh well? attitude and lack of concern most of your people have shown us. What can be corrected is the apparent lack of concern shown.\r
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Cons: Lacks understanding of ""Customer service"" Total lack of regard
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