We took our dog here for about 4 years with decent service and quality. However, that quality slowly diminished and is now to the point of being so inferior our vet has told us it may be dangerous to our dog's health to continue getting him groomed with such shoddy work. \r
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He has come back with nicks and cuts to his skin, and he will flinch when we reach down to pet him for several weeks after getting groomed (very out of character). \r
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I had recommended this place to a friend, who drove 35 minutes each way to drop her dog off here. One day she was less than 10 minutes late (I was there to verify this story) and they refused to take her dog, so she had to turn around and drive 35+ minutes back home without service. While it was not their fault she was late, it also couldn't have been prevented or predicted (traffic). And they never called to ask if she was still coming or to warn her they wouldn't be able to take her dog. They waited for her to arrive and rather than saying, ""Oh, sorry, we don't have the time and resources anymore."" The heavy-set tattooed lady who works there said, ""We're not grooming your dog. You're late. Try being more responsible next time."" I felt horrible having been the one to refer her to this place with high reviews. \r
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My dog has suffered several ear infections post-grooming, and the vet suspects based on the sores and bleeding to the ear it was due to the way she was groomed and the lack of cleanliness of the tools they used. We've had to treat my dogs inner ears with creams to rid the infections and reduce the sores after the past three times we've gone here. Needless to say, the honeymoon is over and I'll be looking around for a new groomer. This place has gone to the bad dogs...
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