Complete Restaurant Repair

I understand they are now out of business. I would recommend you contact Hytek Service if you have any food service equipment needs. more

CRR has the best technicians. Always helpful. The dispatch team is great too. more

DISHONEST. Lied and got caught trying to cheat us. They did not show up for a critical repair which held up our City Permit for operation, forcing us to lose valuable time and money for our client who trusted us to get this job done. They not only missed the appointment but did not even call to reschedule, in the end we had to call them. They lied to us on the phone saying we did not have an appointment, then when proof was given they admitted we had an appointment but said the parts had not arrived. So we took another venue and cancelled the work order. Then they charged us a ""restock"" fee for parts that they said had not even arrived. - When confronted by email Michael threatened Attorney action if we did not pay his $150 restock fee, but not once did he apologize or speak to the fact that we lost a day of work due to their missed appointment and lack of professionalism. Really, what Attorney will take on a $150 claim? - Look at other reviews, that's what we should have done before getting in bed with these guys. more

BEWARE of this company! Bad business practices. The technicians do not know what they are doing and I was forced to pay a lot of money to hire real contractors that knew what they were doing. The owner Mike Templeton does not care about the quality of work he will just ""sue you"" which is what he said to me when I presented facts that his technician mis diagnosed the problem and over charged the system with R22. I had to pay him but don't make the same mistake I did!! I wish I had read ALL of the many many bad reviews about Complete Restaurant Repair and owner MIke! more

I can only mirror the cautionary warnings. I can only wish that I had thought to look at reviews before calling them.\r \r They replaced a compressor and components for my business. All they had to do was test our voltage and everything may have turned out okay.\r They didn't and I feel like I'm trapped in a nightmare. They claimed I have an electrical problem...the electrician says no.\r \r They refuse to honor the warranty and claimed they called the manufacturer who stated their equipment was fine and my electrician was an idiot. Funny, when I called the factory 20 minutes later all I got was a recording saying their offices were closed for the holidays.\r \r The only time I'd call these guys again would be just to say ""Hi!"" and I'll see you in court! more

Wish I'd seen these reviews before I called these folks. $300 for a service visit and freezer isn't fixed.... more

Wish I'd seen these reviews before I called these folks. $300 for a service visit and freezer isn't fixed. Tech seemed very unsure of himself. Very grey on the prices of parts and how long things would take. Found a leak and wasn't willing to fix it and recharge the system as requested. Insisted that he run a vacuum on the system and replace a dryer. No idea how long it would take, an hour, 2, 3. These guys also screwed over a neighboring restaurant. (Unfortunately I learned that after I called these guys). Run Forest Run! more

If you are not an idiot, if you don't have an attorney,if you are not ready to be fuc..ed with (CEO)Michael Pendleton,please don't call this company! more

Bad Business Practices- we own small pizza place and we bought conveyor oven from them and had 90 day warrany . guss what from day one we had to call them for atleast 6 to seven time in first 30days and its only when 42 days guss what ..... broked again and i called them and they said they came next day we dont have ppl up in the area i am only 2 miles away from there shope in kent wa and guy show at 1 pm and i told him oven jsut stop working and from the plug smoke came out he took a look and said i think your plug just fryed soo you need chage that . i said ok . he like u have too pay for just the part i dont have it i was like ok you want me to buy from next door ( we have mclendon) he like i go and came back 20 mins later and took him like 3 min to put it so 30 min total that is beause he spend 20 min at store wich is 1min away from us then he start making bill wich was 97.00 for coming fee. 19.00 like the pat. $ 130.00 dollor for labor and to just chage the plug and less then 5 mins work bill came to almost $ 300.00 yaa the tax too. when i confornt guy to explain me it took you 5 min to your work and it cover under warranty he like i dont want to explain he call guy and his boss dont want talk to me and he like we will send to our bill and walked away . and he didn till anything that there fee for just coming inn he didn till i will charge u 1 hour fee even take five min he said we just charge everyone these pricese . ......guy plase read this review and and let me know do u guys think is it fair five min work 300.00 and i call his boss he like i dont wanna talk about this i just said take his oven and pay me back my money and \r note... you can buy same conveyor oven for 1500 less then what they sold me for. i just got riped off and i want to till everyone plase stay far far far aways from this place and use anything but them they just scam , and dose not desclose what the charge before they do the work. i advise to everyone ask them in detile everything first or they will hurt you with big bill.......and they are soooo rude the owner is name scott. dont trust this them.....BAD,BAD,BAD,BAD,BAD,VERY ,BAD, EVERYTHING IS SCAM more

We called Complete Restaurant Repair to fix our ice machine. They arrived promptly and fixed our machine within an hour of their arrival. We definitely plan on using them again. more

SCAM ALERT!!! Read all of the reviews against these clowns and go elsewhere. Total scam, they will charge you way more than agreed upon and may/may not fix the actual problem. A few parts and a little labor will go from a few hundred dollars to thousands without any disclosure. more

I wish I would have read these reviews first!! I employed them to fix a dishwasher. Terrible work, Terrible communication, and pricing is not disclosed. Underhanded business practices that you should not involve yourself with. I do not recomend using this company for any reason, and I wish we could get the word out on a bigger scale. more

There is one star as that is the least you can give.\r \r Use extreme caution. \r \r Follow the other advice of others in their reviews.\r \r Please share your experience in regards to this organization. It will help everyone in the restaurant and food service industry. more

The appointment process is simple and efficient. We have used this vendor on several occasions for our business repair needs. They have repaired refrigerators, gas ovens, electric ovens, commercial dishwashers and other appliances. They are generally close to on time when scheduled and will call ahead if the arrival is more than 1 hour behind schedule. The employees are well dressed, appear knowledgable and friendly. Repair parts generally have to be ordered which requires a return visit, however the delay in receiving parts is due to the unique brands of equipment etc. and it is therefore expected. One of our issues with them is that the return visit to install the part is charged at full price without any discount which could probably be handled differently since it relates to a previously charged matter. All in all the workmanship is good. The Billing practices on the other hand are below any acceptable standards. This company has several negative reviews, all relating somehow to billing and billing practices. This company engages in the practice of increasing a customers invoice by 3% if paying by credit card. Although the company discloses this practice, it is in violation of the merchant agreement as set by Visa, Mastercard, AMEX and Discover. All credit card issuers clearly state that a merchant may offer a discount for cash payments, but may not increase its invoices for the purpose of having its customers pay by credit card. We tried on 3 separate occasions to clear this up on our last invoice, however, the company's owner refused to aknowledge this and insists that it is within his legal rights to inflate invoices as long as it is disclosed. At the end of the day, we felt hassled and the take it or leave it attitude clearly sends the message that this company could care less. It is the terrible customer service that has made us look to a new vendor which whom we are very happy with. Complete Restaurant Repair is not a company we would recommend. Save yourself the hassle. more

Do not use them,this company is a scam.Never ever even try them because they charge double for everything they say.They charge travel time for nothing. And for 10 minutes work you have to pay $211.They charge for parts which they not put. more

DO NOT USE THESE PEOPLE, THEY CHARGE 10 TIMES WHAT THE PART COSTS, THEY WILL RIP YOU OFF. I OWN A RESTAURANT AND IT COST ME 700.00 TO REPLACE A THERMASTAT IN A OVEN, RIP OFFS!!!!!!!!!!!!!!!!!!! TOTAL RIP OFFS, GOING TO BBB NEXT TO REPORT THEM!!!!!!!!!!!!!! more

Know that when you call them, they will fix whats wrong for a huge fee, and then it will stop working soon after. They may fix the problem ""and come finish up after they order a part"", but dont be afraid, it will likely cost just as much as the first time Complete crooks and thieves When I called to confront about charges, I was insulted more

This company is such a scam and imposter. They charge a tremendous travel charge for nothing, diagnose and charge for another travel charge and fixing cost double. If you complain about it, they insult and threat you. Be careful of this company. more