Comcast Cable

Comcast provides a terrible customer service (customer no-service) experience. The Comcast Guarantee is worthless, as the company does not honor or stand behind it. I cancelled service only several days after installation due to the services not working correctly and a terrible installation experience. Still, I received a bill. Not only did I receive a bill, but the bill stated incorrect amounts for the services I ordered AND the installation fee(s) stated when I ordered services online. Of course I kept documentation of EVERYTHING, the online order confirmation showing the services and installation amounts, the cancellation confirmation, the receipt for returning all equipment, EVERYTHING. However, when I called Comcast at any given time (I have called approximately 10-20 times) and provided this information to the ""customer service executive"" (laughing out loud), it was as if they had been programmed to completely ignore such information and documentation. The information you receive from ""customer service executives"" is conflicting and contradictory not only with the company's stated policies, but also with information you may have received only minutes before when speaking to another one of these morons. I've had some provide a name and operator number while others stated that they did not have an operator number (if I provided this service I would seek anonymity too). I've had some state that they were aware of the Comcast Gurantee while others were oblivious to it. I even had one state that she was going to ""educate"" me that the ""guarantee"" did not cover installation. Accordingly, I educated her and provided her with the website (comcast's very own - imagine that) where the Comcast Guarantee could be located. I also read the ""guarantee"" to her which clearly states that if services are cancelled within 30 days, then all fees for services AND installation will be refunded. She had no comment after that. A complaint with the Better Business Bureau prompted a call from one individual at the ""executive"" offices to call me. She promised that she would monitor the account and make sure that the ""guarantee"" was honored and that my account reflected a zero balance. She hasn't, my account still does not reflect a zero balance, and not-surprisingly, there is no answer when I call her ""direct"" number. My advice, AVOID COMCAST AT ALL COSTS! Check out the Better Business Bureau website before even thinking about calling Comcast. There have ONLY been several THOUSAND complaints. NEVER, NEVER, NEVER, WILL I DO BUSINESS WITH THIS COMPANY AGAIN. more

Always having problems with our cable and on-demand. The customer service department sucks!! If you schedule a service request they will have you waiting and not show up half of the time. Overall UNRELIABLE!!! more

How many times over the last 10 years has Comcast increased their rates without explanation ? I can't even count at this point. But one thing I do know is that they never offer an explanation. And why would they need to ? They essentially have a monopoly. Why isn't our state or federal government regulating these robber barons ? more

0 rating..and the only reason they have a 1 rating is becouse you can't publish this with a 0 rating.. you must put at least 1 and the jerk that gave them a 5 star i guarantee you works for the company.. anyone having a billing problem will agree... this company cashed a payment check of mine for a Feb payment.. and in march i noticed on bill they did not get Feb payment.. so i called .. showed them canceled check.. and said they will fix it and they we sorry... for the next 8 months same thing each month and they promised each time it was fixed.. and each month if showed up on bill not paid... also cable is always on and off.... and hard to get guy out to fix without waiting a wk... we need more competition againest this company... Its funny ... all 1 stars except for 1 and that 5.... who are they kidding.. Comcast you should be ashamed of your self.. if you want to get away with that... start with a 3 more

I have been dealing with a misapplication of payment on my Comcast bill since February 2010. I have called at least twice every month since discovering the deduction from my credit union account. I have also provided all documentation and fulfilled all requirements requested by Comcast in order to prove payment (including calling from the credit union) to no avail. Each call was answered by a different representative from their call center....my only saving grace is that these representatives have a record of each call. It is now June 19th 2010 and I am awaiting a call from the finance department (3 p.m. being the promised call back deadline). If no call today, I am going to my lawyer. I have dates provided by Comcast Cons: Lousy Reponse more

I AM TALKING ABOUT COMCAST AS A WHOLE. I HAVE NEVER NEEDED TO VIST THE STORE ON PIEDMONT CTR. SO I DO NOT KNOW WHAT GOES ON THERE. THE CUSTOMER SERVICE OVER THE PHONE IS THE BEST. I HAVE ONLY HAD ONE PROBLEM, WHEN I MOVED, THE TRANSFER HAD SOME ISSUES, IT WAS JUST COMPUTER STUFF. IT TAKES ALOT TO MAKE ME HAPPY, GOOD CUSTOMER SERVICE IS A MUST FOR ME, COMCAST MAKES ME HAPPY, KEEPS ME ONLINE, WITH PHONE, AND GREAT TV. Pros: GREAT 24HR CUSTOMER SERVICE, ENGLISH SPEAKING, FRIENDLY Cons: SORRY, I THINK THEIR GREAT!!! NO I DON;T WORK FOR THEM more

I tried to be a customer of Comcast. I really did. I gave them several opportunities, but their system would not accommodate the customer. I guess they just do not understand that we..the public are the customers. I had to wait until their system recognized a termination of a previous customer. Then, I needed to call after their system was clear, so a new customer (me) could be added to their system. Guess what..hello Direct TV! Power to the people! Cons: Their systems are terrible more

After having MULTIPLE problems with our cable service, we decided to get Direct TV this past November. We cancelled our service, but kept Comcast (unfortunately) as our internet provider. A technician came and set up our internet and then took our old cable box. Pros: You might be able to watch cable tv Cons: Pretty much everything more

I have never experienced such a terrible customer service. It seems employees are not trained and they must be paid very low wages because NONe of the employees I've dealt with care for the Customers nor for the Company. THEY ONLY WORK THERE as one of them once told me. I called to connect my Internet, but the Modem didn't work. I called TECHNICAL SUPPORT and non Customer Service Dept. and they promised they would call me up in a couple of days to let me know what the problem was. Four days passed and no body called. I called them up and they asked me for two more days. Again nobody called and no internet connection. I called again and they wanted me to schedule a technisian visit for 25.00 usd to make my service work. I DECIDED TO CANCEL THAT DAY. A couple of days later I got another modem and two Installation kits. Nobody in Customer Service knew what happened, but they told me i had to bring them back to their offices 45 minutes away from my house. If i didn't in a couple of days, my account would be charged for MODEM AND INSTALLATION KITS. TKS for NOTHING customer service guys!!! YOU ARE VERY UNHELPFUL. Pros: promotion 19.99 for six months Cons: not worthly due to their lack of signal and lack of knowledgable employees more

Comcast has an unfortunate monopoly in Atlanta. I own a rental home - Comcast came out to install services for my renters but instead CUT completely the ADT security system. The Comcast installer was an outsourced function. After 20 calls, I was finally able to get a claim number in August. The claim is for approximately $1,000 to reimburse me for ADT time to have my home secure. I have not received re-imbursement yet and it is nearly December 2008. I have spoken with approximately 20 people at various numbers. Everyone promises a call back but one is never given! I am now on my 5th phone number and 20th person (again). My credit is being comprimised due to the lack of customer service provided by Comcast to reimburse me for Comcast mistake. The is crazy.....we need more choices and more efficiencty and customer service - is this art lost? more

After taking a day off work to wait for the technician to show up with my 2 hd boxes, he actually shows up for once in Comcast life during the time they said he would. HOWEVER; the boxes were used and broken. He argued with us and he left. Leaving us to rescheudle another appointment. This is 1130am, after spending several hours on the phone having what is now useless conversations in trying to get a technician back out to my home with 2 hd boxes. I did find a customer service person that actually gave me a job confirmation number and assured me I would see the technician by 8p. 805p, I called comcast to be told that someone???, they cant tell me who, cancelled my order at 530p. I was NEVER notified that the order had been cancelled. This customer service person was as rude as they come and said he could reschedule for 10 days from now. Still not offering a reason of who or why my order was cancelled. Comcast is just too big for themselves. If you look up the definitioin of ""poor customer service"" you will find ""COMCAST"". It's a sad state we have come too when some doesn't care as much as they don't. How do they get away with it? Anyone out there that can start their own cable company could become successful overnight with all the customers from Comcast. I'm sure I am not the only one that ALWAYS has problems when it comes to communicating with Comcast. more

Heinous company. There are so many problems with this monopoly I could write a novel. They appear to stick with the monopolistic stigma of overcharging and providing virtually no-value customer service or mindless drones reading from a script. Cons: Most everything more

Comcast cable is the most unprofessional company that I have ever dealt with in my life. They are slow to respond to any problem. Customer service is unprofessional and attitudish. If you have any repair problem, it will take days to respond. Customer service will NEVER give you a call back. Even when the cable goes out system/area wide, it takes days to have repaired. Cons: Poor Repair, Poor customer service more

I recently moved to Atlanta and have been trying to get cable and internet from Comcast for literally a month and a half now. It began when I applied for their service online, only to have them lose all of my information. I applied again on the phone and in person with someone and the first available installation date they gave me was 3 weeks away. Today is that date and I left work early in order to meet the dispatch installer within the window of 5-8pm. Obviously, and as I expected, nobody ever showed up, nor did anyone call me. After calling Comcast 3 times, and being transferred all over the country, I finally spoke with someone in Atlanta, who apologized and gave me a new date, 2 and a half weeks away from today. He told me that a supervisor would call me within 20 minutes to see if anything could be done to get me a nearer date... nobody ever called. The lack of professionalism I have experienced with this company is appalling and they make it blatantly obvious that they do not give a fu ck (most likely because they are an organized monopoly). I am currently brainstorming for alternatives but I do not really want to go with satellite. If anyone is interested in starting a new company to compete with these douchebags, or wishes to at least start some kind of non-violent campaign or boycott against them, please get back to me. Pros: nothing Cons: everything more

Absolutely the most disrespectful customer service represenatives and supervisors are employed at comcast! Not everyone certainly because I have only had the oppurtunity to speak to a few of them. Pros: Thumbs down Cons: Thumbs down more

Comcast cannot provide product for the services they offer. Purchase a HDTV and try and get a HD box or HDDVR box they don't have any and cannot tell you when they will have them. more

This is by far the worst experience I have EVER had with a customer service organization. I had a service call scheduled since last Thursday (today is Tuesday). I was in the bathroom when the ohone rang and no message left. 2 minutes later Comcast calls telling me they are sorry they missed me and I would have to call back to reschedule. I called back right away and was told I could not get service today. I spoke with 3 people (inclduing the the ""team lead"") and have left a message for the Area Manager Cathy Phillips but don't expect a call back. I was told that I am to have the phone with me at all times to answer the technicians call or the policy is to cancel the call. Even though I called back within 3 minutes, I was told he was already booked and could not come back today. The kicker was that as I spoke with this so called team lead, I was staring at a Comcast truck in my neighbors driveway. That didn't seem to matter to them. What is so frustrating about this is that NO ONE CARED at all about the lack of customer service in this matter. I pay $120 a month for this service only to be treated so poorly when there is a problem. I have read other reviews and articles on line the same as mine. I wish I knew what else to do about it. I want to keep going up the chain but as someone else said, they stonewall you at the lowest levels and you can't get anywhere. I used to work for an IBM call center managing technicians and I cannot even imagine treating our customers in this way. How does a company like this stay in business when there are so many other options out there????? Yes, I will be cancelling service and would love to see them go out of business in the near future! Pros: DVR is great when it works Cons: Customer service is atrocious!!!!!! more

I hope I can spare someone the agony of trying to deal with Comcast, Atlanta.We moved to Atlanta in June and BEGAN trying to do business with Comcast, both tv and internet. It is Wed, Oct. 18, and I simply can not over express how horrid Comcast service is. To make it somewhat brief, yesterday I had a (made 2 weeks in advance), scheduled appointment between 8-11am for Comcast to come relocate my internett cable into the masterbedroom. Comcast has ""not"" come a multitude of other times to do this before. So at 10:30am I phoned Comcast to confirm they were coming. After 5 minutes on the phone, they affirmed,yes. At 1:30pm, I phoned again. Yes, but your appt. was for 11-3pm. At 3:10 they phoned me for lst time and said there was a delay, it would be after 4pm. At 6:10pm, a man phoned me and asked, ""What is it you want us to do?"" I told them...again. I asked, Pros: none that I can think of Cons: The worst customer service I have ever experienced in my life. more

Two weeks ago a small storm blew through the area and we lost our tv cable as well as our internet service. We called Comcast to set an appt., for a service technician to come out and repair our service. He came and couldn't do anything therefore calling a work order in for a maintenance person to come check the cable box located outside. Here it is two weeks later and they still don't have the problem resolved. I am waiting another 24-hours for another maintenance person to come and see if he can identify the problem. In the meantime, I switched my phone service to Bellsouth and they sent me (within two days) a modem and instructions on how to connect to the internet and we are up and running. I have cancelled my internet service through Comcast and if the cable problem isn't resolved by this weekend, I will be saying ADIOS to the cable service as well. It seems that Camcast takes you around and around and never escalating their service to the next level which leaves you no other recourse than to start searching for another service which is what I did. Their service is absolutely T-E-R-R-I-B-L-E!!!!!!!!!! I'm going to bundle my services at Bellsouth and save money to boot! Pros: At least you get credit during the time your service is off. Cons: Comcast "consistently" takes you around and around to no avail or resolution - terrible. more

Placed order to have cable transferred on July 11th and it is now July 24th and still no cable! I have spoken with 6 people at the ""company"" and noone has the same answers. Clearly, this is where idiots go to work. Noone there cares about anything. Comcastic is bombastic. Cons: Everything more