Chaucer's Sushi & Grill

DO NOT GO FOR LUNCH! My girlfriend and I went to Chaucers at lunch for Valentine's day since restaurants are so busy at night. THE WAITRESS NEVER PUT OUR ORDER IN! We waited over 20 minutes, caught up in conversation, then realized people coming in after us, already had their food!!!!! We asked our waitress what was going on and if she put our order in. She never did!!! The manager was even rolling sushi because about a dozen guys came in 15 minutes after us and he was working on their order. When we originally came in, there was maybe 15 people in there. Manager never apologized and never tried to offer any kind of resolution-other than ""they are busy"". When we brought it to his attention the first time, he never even offered to make it a priority. My girlfriend ordered the 3 rolls for $10, but I ordered over $35 of rolls and sashimi. This place is worthless. You'd be better off going to many of the other sushi restaurants in Addison and the surrounding city. Much better food and especially SERVICE! Don't waste a holiday on this place. Can be extremely embaRrassing. more

I wanted to compliment you on your recent service at your establishment. I have been all over Germany, having been stationed there for 7 years. I have visited many restaurants there as well as all over Europe. I have eaten in all parts of Texas, as well as many restaurants in Georgia where I received my training. YOU HAVE PLACED YOURSELF ABOVE ALL OTHERS IN THE VERY WORST SERVICE I HAVE EVER RECEIVED! I have gotten better service from army cooks in the field than I received in your place of business. more

This is the second time I have eaten at Chaucer's Sushi & Grill as it is in my building. The first time was a bit disappointing as the service was not good and the sushi was just ok. As I had a client that wanted to eat lunch I decided to give them another try. What a big mistake. My spider roll was not fresh and when I asked for a credit, I was told that since I had eaten one there would not be any refund. The manager told me that he did not care if I was not happy. I would not recommend this place at all. more

I can't believe this place is still in business??? This was truly the worst service I have ever experienced in my LIFE!! I live in Frisco and have visited the Chaucer's in Frisco once, which the food was good and the service was good, but my visit to the Addison, TX Chaucer?s location was a NIGHTMARE! The management is obviously so incompetent that they can?t even have a decent adult conversation to address and defuse small and I mean small issues. more

Attention People in the D/FW Area: Do Not, I repeat Do Not waste a Dime or your Time at Chaucer's Sushi and Steak restaurant in Addison, TX. The management staff harassed my friend to the point where we had to leave. The quality of customer service at Chaucer's IS influenced by race, color, creed, and sex. This is just the beginning... more