Cavalier Telephone Corp

We choose Cavalier because of their claim to customer service. However the wait times are excessive and the automated system infuriating. The deal breaker for me was when i signed up for the Auto Pay system. After a few months we started receiving late charges, even though our statement showed payed by Autopay. I was told I was responsible for their system not working correctly and that I needed to call each month th make sure my account was current and not rely on their statements. We no longer have cavalier service and I have yet to receive the late fees I was charged. more

I was a Cavalier customer when they first entered the Richmond market, I left because of the quality of their product and dreadful customer service. Years later, I am leaving them again because of the quality of their product and dreadful customer service. Their problems are easy surmountable, but I get the feeling that their management is simply clueless. Need evidence? Check out their customer support hours: Pros: Cost, supporting local competitition, fast DSL speed, telephone package features Cons: Customer service, poor quality hardware, terrible television package more

I had an account with CAVTEL for over a year. I got the account because I was looking for Cable TV and the price was good and the channel package was better than Comcast. I see now why the price is low. It is CHEAP! As in, cheap equipment, and no customer service. In my time with them I had to have them come out 3 times to replace my TV over IP equipment because I would have Frozen pictures, HEAVY pixalation or no picture at all. I bundled my service with their high speed internet as well and it too was SLOW. If you like sports the TV over IP option they have is horrible there is CONSTANT pixalation on the picture that would make it impossible to follow Hockey or golf. Very low quality and no HD options at all. Pros: Channel Pack and Cost if you don't mind terrible quality and service. Cons: EVERYTHING (Quality, VALUE, SERVICE) more