To the reader:
I am writing this in regards to my visit to Casino El Camino on 2/18/2011.
I have never written a review on any establishment before, but this place takes has earned it!
First, and foremost was the instantaneous bad attitude from the food servers. The girl with the very long hair was just plain rude, condescending, and angry to be there at all. She alone left such an indelible impression that I, after working in food service for more than 20 years, far surpasses any that I've ever seen in the industry. Look, it's simple folks, if your ticked off because you don't like your job, or your life, then perhaps you shouldn't work in customer service and take it out on the patrons. The other server was equally rude and almost took my head off because I didn't know that a burger transaction, and a bar transaction were separate bills. (How did I know?) The third person was behind the bar and treated not just me, BUT 'ALL' with a persnickety manner. All of theses girls acted as if everyone was bothering them. In my years having to work food service and customer service, yes; I have had to deal with difficult customers. No surprise. But I've never encountered it from the opposite side of the bar. Most of this I shook off until the end of the night when I went to pay my bill at the bar. I realize that the servers have an area of the bar that they need access to fulfill orders without the customer being in the way. Oops, I was in the wrong for standing there but there was no other way to get the attention of the bartender (very crowded) At this point the girl (server) with the very long hair rolled up and reminded me rather condescendingly, that this area needs to remain clear. I said ""I know, I'm just waiting to sign my receipt."" Out of nowhere comes the second server barking the same. I had had enough! In plain English and to my credit (without bad language) I reminded them that ""if you can't try this job on for size and wear it, please to try it on publicly to show everyone it doesn't fit!"" I reminded them that half of their patrons have probably worked, and still work with the general public so we get it! YOU HATE YOUR JOB!!! They both started to tag team me after that. I couldn't believe their language. Now at this point the persnickety one behind the bar spins around, slaps my receipt on the bar and says ""DON'T EVER COME BACK HERE AGAIN!!"" So, I wrote on the receipt, NOT NICE SERVICE!!! I was told by the bouncer as I walked up to him that I was being thrown out for being rude to one of the girls? By the way, the bouncer was the only nice one there. I couldn't believe it! I am not imagining this folks, it really went down just like that! Cross my heart!
About the burgers: I did manage to taste a bite of the Amarillo burger that my buddy didn't eat. I found the meat flavorless and uncreative. I can say this because of the sheer amount of experience I have had in food service. My best recommendation to the management is if you want to know how a burger should taste (and you should if this is how you're making a living) then spend some money, and buy a plane ticket for San Diego, go to Ocean Beach and visit Hodad's, or drive about four miles north up the street on Ingraham and visit a little pub called Rocky's. Both have been on the Food Network, and Man VS. Food several times!! Why? Because they earned the right to boast their culinary mastery of a simple burger, and knowing how to treat a guest! I offer this advice knowing that if you want to know how to be the best, you have to know what the BEST 'is' doing. ""Also, please remember, 'You never get a second chance with a first impression.' With that said, I wish Casino El Camino luck, it's about the only friend you've made of a lot of people I saw that night.
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