Burien Toyota Service Dept.

They are all nice more

Helpful and work with customer more

Working with Tim Holmquist makes the experience of purchasing a new vehicle very memorable. I look forward to continuing to work with Tim....but not too soon. more

I recently just purchased a 2013 Tacoma from Kevin Kuran at Burien Toyota Scion. I had been shopping for a specific Tacoma, searching all over the entire west coast for the model I wanted. Kevin was very professional, responsive by email and phone throughout the entire buying process, and definitely believes in customer service. \r \r While doing my homework, I must have called around 50 Toyota dealers along the west coast, including visiting many local dealers. My first talk with Kevin by phone, he informed me they had what I wanted and quoted me an amazing price! I later called him back to tell him I wanted to start the paperwork. There must have been some mis-communication because the price I believed I was quoted went up the second time I talked to him. I was immediately disappointed as I had just experienced two other dealers who bait and switched at the last moment on the price. I informed Kevin that I was no longer interested and explained to him what I believed was going on. Kevin was very professional and explained that he felt there was mis-communication, and that their dealership is based on values and customer service. So to smooth things over, he offered an even better price than what I was believed to be quoted the first time!\r \r Kevin took the time to explain things and always return phone messages and respond to emails. He also helped with the carrier who picked up my truck to transport it to California.\r \r I appreciate the hard work and professionalism Kevin expresses to his customers, and would recommend anyone to seek Kevin if in the market for a new Toyota.\r \r Thanks Kevin! more

Sales staff is outstanding! more

Review title says it all more

Buying a used car is a nightmare. After months of figuring out what I wanted and arm wresting dealerships for a good deal I was frustrated. I decided to buy a Toyota because my mom owned one that lasted forever and the overwhelming majority of my friends said good things about Toyota. Make sure you compare online prices to sticker prices because I noticed a lot of dealerships have lower prices online including this one. Overall, I feel like I got a fair price here and I didn't get the run around. I did my research and had a price in mind when I came in so that helped. I did end up getting the deal that worked best for me and for that I appreciate these guys. They seemed genuinely interested in keeping me as a long term customer as well! Good dealership. Do your research. more

They were very helpful. I was trying to get a car thru Dave smiths for over a week and nothing. I contacted burrien Toyota on Friday and picked up my new car the very next day. more

easy to work with. going extra mile to make sure customer is satisfied, even after the transaction is completed. more

Thanks Roger, I went in to look at the Tacoma's but didn't need one that was loaded. Roger was informative and patient. He wasn't trying to get me to walk out with a new car that day but I did. He informed me about the great service department and the new building upgrades coming in the future. Great service and buying experience. more

I take my vehicles here for everything and have done so for 10 years. This time I needed a light changed and as usual the service was top notch. more

The service was performed in a professional manner. They were efficient and the shuttle service went above and beyond expectations. more

I went in for an oil change. They had in done when they said it would be ready. No problems. more

I always go to burien Toyota for service. They are respectful of my time and efficient. more

the customer service folks are honest, kind, and knowledgeable. Prices are a bit high, but it is the honest and kindness of these folks that bring me back. more

Our truck was in an accident and everyone involved was friendly and very professional. There was a lot of work that needed to be done and everything was completed as quickly and efficiently as possible. Kat, Jason and Greg over at the body shop were the best. Thank you. more

Kelly Stewart our Sales guy was patient showing us many different cars finding the right one for us. We were allowed to take it out for a few hours to try it on our own.Kelly spent lots of time showing us the different features the car had which was extremely helpful. Its defiantely a tiresome and stressful experience when agreeing on a price as everyone knows , but in the end I feel we got a fair price. more

Service was on time and done to my satisfaction. I had a door operating question that was promptly answered and demonstrated. more

Burien Toyota was direct and easy to understand. I got what I was to expect. more

Excellent work done on my beautiful Echo! Happy & professional people. more