Buckeye Nissan

Our salesman, Don, was rude. He used pressure tactics. He was very impersonal. We don't have to be friends, I know this is a business. I don't expect special treatment. I do expect respect. Kindness. At least a ""hello, nice to meet you"" would be nice before you apply your pressure tactics. Avoid Buckeye if you can. more

Our salesman, Don, was rude. He used pressure tactics. He was very impersonal. We don't have to be friends, I know this is a business. I don't expect special treatment. I do expect respect. Kindness. At least a "hello, nice to meet you" would be nice before you apply your pressure tactics. Avoid Buckeye if you can. more

My husband took the day off so we could go car shopping. It wasn't a matter of if we were going to buy a car , it was who we wereg oing to buy a car from. I had a idea of the type of car I wanted but wanted to drive several to see what would be the best fit for me. We had already been to two dealerships that morning when we arrived at Buckeye by about 11:00am. We went in, went directly to the Cube I was interested in. We spent about 15min, in and around the car. I went into the main show room, walked around outside, went back into the show room and spent a least 1/2 hour at the dealership and not ONE person talked to me or my husband. NOT ONE salesman approached or spoke to us. We left and bought a Nissan Cube at Ricart that afternoon. They lost a sale because we were ignored. Pros: No pressure Cons: No one spoke to me at all more

I purchased a car there 5 months ago and it has died twice already. The first time (2 months post-purchase) they replaced the battery at a cost of $160. The second time it died I called them and spoke with Karl Davis, the Finance Manager (highest employee there since it was a Sunday) and he said to call Roadside Assistance for a tow and he'd have a rental waiting for me. However when I showed up with the tow truck and spoke with Karl he didn't mention the rental. When I asked about it he said it wasn't possible. He could not provide me any information on an authorized rental agency (needed approval PRIOR to rental in order for my SecurityPlus Vehicle Protection Plan to cover it). When I went to pick the car up they said they couldn't figure out what was wrong with it and handed me a bill for $110. I asked to speak to the Service Manager, Dave Morris. Dave rattled off a list of 4-5 possible causes and said it would most likely not start again. I asked about the bill and he said since they couldn't figure out what was wrong the SecurityPlus wouldn't cover it. I asked him out of the 4-5 possible causes how many were covered under the service agreement. His response: all of them. After much debate he cut the bill in half. I took my car to Nissan/North in Worthington and talked to the service guy there. I told him what the car was doing and he informed me there was a known problem with a particular part on my car. He looked at it, confirmed the diagnosis, and repaired it. All covered under the service agreement. I told him about my experiences at Buckeye Nissan and he was shocked they told me they couldn't figure it out and furthermore that they would charge me for the issues. I am never using the service at Buckeye Nissan again and will never recommend them to anyone I care about. Pros: good sales staff, no pressure Cons: shady service practice more