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Businiess name:
Buckeye Nissan
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Review by:
citysearch c.
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Review content:
I purchased a car there 5 months ago and it has died twice already. The first time (2 months post-purchase) they replaced the battery at a cost of $160. The second time it died I called them and spoke with Karl Davis, the Finance Manager (highest employee there since it was a Sunday) and he said to call Roadside Assistance for a tow and he'd have a rental waiting for me. However when I showed up with the tow truck and spoke with Karl he didn't mention the rental. When I asked about it he said it wasn't possible. He could not provide me any information on an authorized rental agency (needed approval PRIOR to rental in order for my SecurityPlus Vehicle Protection Plan to cover it). When I went to pick the car up they said they couldn't figure out what was wrong with it and handed me a bill for $110.
I asked to speak to the Service Manager, Dave Morris. Dave rattled off a list of 4-5 possible causes and said it would most likely not start again. I asked about the bill and he said since they couldn't figure out what was wrong the SecurityPlus wouldn't cover it. I asked him out of the 4-5 possible causes how many were covered under the service agreement. His response: all of them. After much debate he cut the bill in half.
I took my car to Nissan/North in Worthington and talked to the service guy there. I told him what the car was doing and he informed me there was a known problem with a particular part on my car. He looked at it, confirmed the diagnosis, and repaired it. All covered under the service agreement. I told him about my experiences at Buckeye Nissan and he was shocked they told me they couldn't figure it out and furthermore that they would charge me for the issues. I am never using the service at Buckeye Nissan again and will never recommend them to anyone I care about.
Pros: good sales staff, no pressure
Cons: shady service practice
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