Brandon Dodge on Broadway

Broadway Dodge Service Department is horrible. I would never recommend them to anyone. Not only do they propagate additional problems into your vehicle when serviced, they refuse to repair, or even acknowledge problems when they are sitting in the vehicle with you on a test drive! There’s no point in escalating your problems to management, because they too are incompetent. My vehicle was in the shop on 3 different occasions to address 3 mechanical issues (now 4). 1 was fixed while another was created during a “rapid response” repair. Not to mention the other 2 issues which were present, and re-produced upwards of 30 times on my 4th visit to meet with Joe Altmix (the Service Department Manager). This clown insisted he couldn’t hear the problems even though it was reproduced in front of him so many times! How anyone can tell you to your face that a problem doesn’t exist when you prove it to them in person time and time again, I don’t know. Take your business elsewhere if you value your time and expect results. more

First, they tell me my credit union will not write the loan for 72 months on a $50,000 truck. Their financing cost me 1½ % more than my credit union. I found out the next day that this was a lie!\r \r Second, when in a shop in Aurora, the shop ordered a new rim per the VIN number.The wrong rims were put on this truck by the dealer. (Steel in place of the more expensive aluminum) They proceeded to tell the shop that steel were better and more expensive! Another lie! It took Broadway Dodge 2 weeks to make good on the correct rims.\r \r Lastly, I still have the window sticker. It was supposed to come equipped with tow hooks and 265/70/R17 tires. I am told by their sales manager, "" NO MATTER WHAT THE STICKER SAYS IN THE WINDOW, BRAND NEW VEHICLES COME AS IS."" furthermore, "" YOU MAY NOT HAVE ANY OF THE EQUIPMENT LISTED EVEN THOUGH YOU ARE CHARGED EXTRA FOR IT""\r \r I have been offered discounted parts by 2 of their employees. Now I see where their ""discounted parts"" come from. DISHONEST, LYING THIEVES. \r \r It is a shame hardworking, honest Dodge dealers lost their businesses while these crooks are allowed to continue to rip off the public Pros: nothing Cons: Yes...they are cons more

First, they tell me my credit union will not write the loan for 72 months on a $50,000 truck. Their financing cost me 1? % more than my credit union. I found out the next day that this was a lie! Pros: nothing Cons: Yes...they are cons more

On the 17th of Fed, i went to Broadway Dodge to look at a 82 volvo I drove it. It was ok. I put down 1000.00 and went to get in it and it wouldn't come out of park. So ask you might guess that was not the car for me. there was lots of stuff wrong with the car come to find out. so i test drove a few more cars and really i didn't like any of them. so they said they would give my money back and i let after giving them a copy of my credit card so they could give my money back so they said. monday is now here and they called me at work telling me my car was ready. I said i didn't want the car and they told me to bad. I went down there asked them what happen to them giving me my money back and they said oh they would put my money on the next car i got from them. i said i didn't want a car from them and they told me too bad. so now i have had to call the visa people and a lawyer. so to all you about to go to broadway dodge Have fun..... more

On the 17th of Fed, i went to Broadway Dodge to look at a 82 volvo I drove it. It was ok. I put down 1000.00 and went to get in it and it wouldn't come out of park. So ask you might guess that was not the car for me. there was lots of stuff wrong with the car come to find out. so i test drove a few more cars and really i didn't like any of them. so they said they would give my money back and i let after giving them a copy of my credit card so they could give my money back so they said. monday is now here and they called me at work telling me my car was ready. I said i didn't want the car and they told me to bad. I went down there asked them what happen to them giving me my money back and they said oh they would put my money on the next car i got from them. i said i didn't want a car from them and they told me too bad. so now i have had to call the visa people and a lawyer. so to all you about to go to broadway dodge Have fun..... more