Box Home Loans

Candice was absolutely great to work with. I would recommend her to friends and family. more

POSITIVE HIGHLIGHTS: Best rate I could find without paying points; once I understood the procedure for uploading my documents it was one of the easiest mortgage financing processes I have been through, (the ability to upload rather than FAX or mail was a big plus); closing costs were the lowest I was able to find; and the personnel at each step along the way were more than helpful and patient. NEGATIVES: Though I think I understand why Box Home Loans has chosen to do things the way they do, (primarily to keep costs down), I did not care for the following: Did not feel I had a choice in who did my appraisal; did not like the lack of a floating rate that would go down if the rate changed before we closed the loan, (my first time I have experienced this in all of the mortgaging (re)financing I have done); did not care for the requirement that I had to ask for a paper copy of my appraisal, (make it a "check box" choice on the web site when applying for the loan); when I first used the web site to start the application I found it somewhat confusing towards the final step, (I am sorry I do not remember the specific details, but I recall it warranted my calling you to get help); was not happy that even after the loan had been closed and signed I was required to send in additional "proof of income" documents; and I did not care for the non-refundable deposit if the loan had not closed within 30 days. Already I have recommended Box Home Loans to others more

I recently refinanced my home via Box Home loans. My experience was all around positive, David Mayne the my loan processor provided excellent service. more

I hear the commercials and know my credit is great. I wasn't expecting the prices and service to be that much better than what we had been getting in the past, but it was. more

Box Home Loans was great to work with. Their website is easy to use and uploading my documentation was much easier than faxing or emailing. The notary even came to our house for the closing. Thanks! more

Quick service and great turnaround on a quick closing loan. more

I heard about this company on KSL radio advertisements. After a friend told me to check them out, I did not regret it. Their service was very good, the employees called me back promptly, their website was top-notch and user-friendly, and their closing cost fees were very low and competitive. The loan process was hastle-free and quick. I will highly recommend them. more

Box Home Loans is the best way to get the best rate for the lowest price, hands down. Used them for my purchase and my Refi. more

Box is reserved for the select few with excellent credit, and we are well-rewarded with low rates & super service! I would highly recommend this company and feel very satisfied with my experience. I have gone through Box twice now, so I know how consistent and stable their customer service really is. They are terrific! more

We appreciated the dedicated help in processing our refinance applications. They were always willing to help and encourage the process, regardless of how busy they were. more

Box Home Loans has always given me excellent customer service. They are professional and responsive and are always there to answer any questions. They also check in with you by phone as the loan process progresses. more

Box Home loans does a great job. Their website is easy to use and navigate. The level of communication is high and informative. I appreciated their help and suggestions when issues arose. The process was fairly quick. more

I am not happy with the experience I had with Box Home Loan and will not use again. This was my first on-line refinance and I wish I would have used QuickenLoans, they are ranked by J.D. Powers & Associates. more

I am a repeat customer. Everything went smoothly. I have recommended Box Home Loans to friends. more

A few minor hiccups but overall it all worked out and Box Home Loans in the end provided good customer service. more

This is the 3rd time I have used Box for my home financing and their team has been very professional each time. more

Although the process was reasonably easy to enter docs, I did not feel a personnel connection with Box Home Loans. more

Great service, no doubt., although there is room for improvement on timely email/phone response to customer. more

This was my second re-fi with BHL and I couldn't have been more pleased. The staff was highly professional, made timely full disclosures, and provided excellent rates. The online application process was seamless and I could track the progress of my application each day. Nevertheless, in mid-process, I was lured by the promise of a lower rate by another lender and cancelled my rate lock with BHL. Of course, that other lender never came through and I ended up closing my second re-fi with BHL. BHL even refunded my rate lock cancellation fee and allowed me to use the same appraisal I had already paid for. I learned a valuable lesson and will always make BHL my first and last stop for home financing. more

We are repeat clients of Box Home Loans. We especially like the e-docs/e-signing. The ability to upload docs electronically was also very efficient. We would and,in fact, have recommended Box Home Loans to our friends and family for their mortgage refinancing needs. more