On any holiday or weekend when there is a lot going on in Long Beach you expect a long wait, but I was extremely disappointed with our 2 hour wait at BISS 525. Although the food was excellent and the bartender great I have to say the host needs to be replaced. We were 10 minutes late for our 9 pm reservation because it was hard to find parking. The host asked us to wait in the bar area and I was happy to wait in the bar especially since the live jazz band was awesome. I went to check on our reservations after noticing several couples were being seated before my date and I. When I walked up to the hostess area I was horrified when I over heard the host tell another hostess that he gave our reservations to someone else because that party showed up on time. Our reservations was at 9 pm and the anothe couple had a 10 pm reservation and it was now 10:30 pm. We were told by the host that we could leave and go some where else which I thought was mean since the host knew that 10 pm was the cutoff time for Valentines dinner anywhere else. After two more couples were being seated before us I asked to speak to the manager. The manager came and spoke to us. She finally sat us upstairs which had plenty of open seats when we arrived at 9:10 pm. She gave us a 10/% off coupon which I felt was a slap in the face considering all we wanted was to be treated with the same courtesy everyone else was being treated to. Instead of a coupon they should have seated us before the people who had reservations after our 9pm reservations. By the time we sat down to order, it was going on 11 pm. and they were out of several items. I could not believe the smugged look the manager had on her face the entire time she spoke to us. The host and management at BLISS 525 need training in customer service, diversity and ethical treatment classes.
Pros: null
Cons: null
more