Belmont Carpets & Woodflooring

The sales folks were very nice and informative. However, when the guys came to install our carpet, they were very unprofessional in many ways. 1) we were told it was a one day job, however they worked from Friday 9AM till Saturday 1AM. To me, a one day job means that it should have ended at 7PM at the latest...like normal business hours. 2) they started rushing at the end and did a poor job of installing around our bannister and stairs. example 1: not tucking in the carpet. example 2: not making sure the glue adhered to the wall near the stairwell 3) they did not treat the carpet in a sanitary way. As a courtesy and gesture of good will, we bought food and provided drinks for the installers. However, after eating greasy pizza with their hands, they started installing carpet again without washing their hands. 4) they caused damage. after spending money to redo our bannister and having it re-painted and finished, we found chips, scratches and stains all around the bannister and nearby walls (which we had repainted as well). 5) they left a mess. when pulling out the original carpet (upstairs), they threw the nail tacks all over our first floor (which we were not replacing). I had to remind them that the carpet downstairs was remaining ..... at this point, i don't know if I feel comfortable walking downstairs barefoot. In addition, when the removed the old materials, they left a mess with debris all over our driveway as well as our lawn. RESPONSE FROM Belmont Carpets Woodfloor-Tile: We were unaware that the stairs were remodeled after the initial estimate. This resulted in a much more time consuing job that would usually be at a significantly higher price and more time would have been scheduled. The paintwork was paid by us and the installer went back to repair the imperfections. more

The service people from Belmont Carpets Woodfloor-Tile was very professional and on time. They finished very quickly. Our tiles had smudges on them after the work was them so we called them again. The son cured it before wiping it, and they spent three hours getting rid of it. I found out about them through a referral. Their work was excellent and the job was beautifully done. Belmont Carpets Woodfloor-Tile is definitely worth it!! more

From the moment we walked into Belmont Carpets Woodfloor-Tile, our experience was really good. The salespeople were extremely knowledgeable and very helpful and informative. The installers were also professional. They arrived on time, when they said they were going to and immediately got to work. They were thorough, neat, meticulous and friendly. After they were done, they cleaned up the area so nicely. I don't know what else to say about my experience except that from top to bottom, it was very good. We are highly pleased with the results. Larry Deckert more

Gene Teramura was very knowlegeable and extremely professional in guiding us through the purchase, installation , and follow on experience. The installers were prompt, professional and through in the demo and installation. I would reccomend Belmont to others based upon our experience more

Had been shopping for hardwood flooring for about 3 to 4 months. Drove by & stopped at Belmont. Gene, Salesman assisted me with the selection of my floor. Explained the difference between the flooring I selected. What impressed me most was his patience and non-pressure to purchase. The installers sent to my home were very professional and did such an excellant job that i purchased additional flooring for the stairwell. The floors look beautiful, i'm very happy. I've recommended and would recommend the store. more

I have been dealing with Gene for many years. He is always very professional and prompt. He handles every situation fairly and with ease. I have had them install both carpet as well as wood floors. The work was excellent and the installers were excellent. more

First, I must tell you that we worked with Mr. Gene Teramura. He was such a wonderful help and so pleasant and caring and understood our needs and time line completely. It is only because of him that we had both jobs done with Belmont Carpets. Now about the floors. Everyone who comes in to our home immedialy talks about the laminate installed in our kitchen and hallway. They think we put in new TILE! Although we just renovated our kitchen and it looks beautiful the first thing people notice is the floor! Your company also installed laminate flooring in three other rooms for us. The work has always been on time and clean. We thank you for having such professional and customer caring people working for Belmont. more

They came out, gave me the right estimate, did the work, and everything was perfect. They put in a laminate floor and it was the best thing we have had done since moving in. And. they cleaned after themselves when they were done. They were very professional. more

Gene, at Belmont Carpets & Wood Flooring, was terrific and helped me select my order very quickly. He made everything very easy. They replaced 90% of the flooring in my home. The installation was just fine, and everything looks great. more

They lies to us, did crappy work, and did not stand by their product. I would avoid this company at all costs!! Cons: They lie to their customrs more