My experience has been that the staff is rude and condescending. I have seen them laugh at customers and call customers stupid. Good luck trying to get anything fixed, even if it is a safety issue. Even if you love the apartment, it's not worth the HUGE HEADACHE!!! For me, Sonia has been a nightmare to deal with.
Pros: none-unless you like people treating you like garbage
Cons: rude staff, slow repairs, unorganized, sonia
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