Beaverton Toyota Service Center

On Friday May 21st, 2010, I took my 2004 Toyota Sienna Van for a diagnosis of the driver side sliding door repair. Same day I got a call back that the cost of the repair was $1051.00. After trying to negotiate the price on the phone I clearly agreed and authorized to the $1051.00 repair which was still very high for the door repair. They told me that the engine and the cable were connected and they have to replace both. They promised me my car would be fixed by Monday May 24th 2010. Monday morning I got a phone call and they told me that the car wouldn’t be ready until the next day. Now they have left me without a car for 4 days and no mention of a loaner car and I was left with no transportation. On Tuesday May 25, 2010 when I went to pick up my car I was shocked with a $1521.00 Bill in front of me. When I asked to speak to my representative they said she is off and they tried contacting her and could not get a hold of her any where and she would not be back for another two days. Instead they forced me two a bully man by the name of Steve Schumacher which announced that he was a service manager and he said you either pay or get out and would not even give me any paper work of the car or show me my car. I went to the showroom floor and asked for a store manager or sales manager or the owner Mr. Russell Humberstron and all of the sudden they would refuse to give us any number and told us that they are not available. At this time I am fuming with anger that no one would listen to my complaint and I was given a 1-800 number to call to file a complaint and I did and the answer was that it was filed and I would have to work this out with the dealership. Now I am forced to pay this amount by being bullied since this is the only family car that I have to get around with my kids. In this day and age and the economy that everyone is struggling to make it and survive, this really hurts me to see that you trust your dealership for service and get bitten with this kind of bill. Shame on them. I don’t know at this time if even this complaint would get me any where but I hope you can open your heart and see what kind of beasts are sucking the blood of families who are vulnerable and have to put up with this kind of abuse. When I told them to take their part out of my car they told me that they would charge me for the labor that it took to put it on and to take it out. This would be very close to the price of the repair. I paid and brought my car out on my credit card which I don’t know how to pay for and the owner never called me back and the lady that helped me was never found. But I know that some where I will find justice and I hope it would be here. I was advised that you could make changes that the A+ review you gave them is not all there because they do not deserve that. Pros: Sham On You Beaverton Toyota Cons: Sham On You Beaverton Toyota more

My image of car dealerships has totally changed! I absolutely HATED car dealer ships and car shopping but you can't live without them. My wife wanted a NEW Highlander, so I had no choice but to go to a dealership. I asked around and a couple of my friends recommended Beaverton Toyota near Portland, they said they offer great service and the sales team was really cool, but I wasn't too sure. I checked Beaverton Toyota out and to my surprise I actually felt comfortable talking to the sales lady. I came back the next day with my wife to set up a deal, we made the trade, got the car, and drove off. Better yet I didn't have that sick feeling that I just got screwed, I for once got a great deal! This Highlander is amazing!!! It's great for the family and the gas is fair for this type of vehicle. What's more is my pocket isn't burning from buying a new car! Beaverton Toyota is a great place to go if you're like me and aren't too sure about dealerships, ask for Carrie...she's a really cool person and easy to deal with. Pros: Great Deal Cons: non more

I went to get an oil change with this company. I asked that my tires be rotated. When the car was done they service man said that I needed all new tires, they were totally bald. What he did not know, is that I actually bought those tires from Toyota, they are 6 yr. 100,000 mile tires. I have had them 2 1/2 yrs. I pointed this out. I also asked him how the brakes looked, he said ""fine, they look at them when they rotate your tires"". I looked at the sheet of paper he gave me and they had NOT rotated my tires, or checked the brakes. I brought this to his attention, he then went out side and looked at my brakes with a flashlight, and said they were fine. As I was leaving I heard another customer being told his tires were bald. I think this is a scam. Beware. more