I had experienced years of frustration dealing with my Harmony 890 remote as the controller (or not!) of my home theater system and The Geek Squad. I went to the internet to find a home theater company to seek help with a solution and was pleasantly surprised to find that Audio Trix had expanded into the Home Theater area. They did a wonderful job some years ago installing a sound system in my son's 4 Runner, so I gave them a call and the pleasure of dealing with Eric Rasmussen. Eric talked though some different solutions with me and spent as much time as was needed to set me up with an excellent remote as well as a much needed upgrade on my blue ray player. I appreciated the fact that he didn't try to "sell" me on anything, but listened first to my needs and then made recommendations. I now feel as if I have someone I can call to help with any home theater needs I may have in the future that is extremely knowledgeable and provides excellent customer service (e.g., I called Eric on his cell phone with a question at 8:45pm after he finished my installation with a question. He not only took my call, but gave me the answer I needed. That meant a lot to me and was service above and beyond the call of duty). Thank you Eric!
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