Customer service/quality care does not appear to be the utmost concern in their service department. My husband and I have a 2004 Ford Explorer and took it to Allan Vigil to be serviced for problems with the transmission in FEB 2006, while it was still under warranty. The problem started to occur again and we attempted to take it back, but we were no longer under warranty. We were seeking some assistance with the $400+ fee, as I felt they should've/should've since this was the exact same problem in 14 months (with a 3 year old vehicle). I was notified by Ford customer service (the 800 #) that Allan Vigil would not assist and in order to appeal (lack of better words), I had to request to speak with a Ford Zone Rep (@ Allan Vigil). I called and spoke with the Customer Service Manager and was told that it would take about 2 weeks before I could see him, but they (Catherine) would call me back to let me know when. Meanwhile my family and I had to ride in a vehicle that was not completely sa
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