Ive been to AF Bennett once before with good results so when my mother in law got me a gift certificate there, I was thrilled. I booked 2 appointments, one for me and one for my mom. I originally booked 1:30 and 2:30 but decided that it was too late (we both have young babies). I called back a little while later and asked for an earlier appointment, which the girl on the phone said she had open at 12:30. So on the day of our appointments, my mom and I show up, babies in tow, to get our massages. At the front desk, the annoying little girls told us that our appointments werent until 1:30 and 2:30. We told them that we had called and changed those appointments weeks ago, and all they kept saying was, "Who did you speak to?" as if I really thought I had to ask the girl on the phone what her name was. We were told that we would have to wait until our appointment times, which annoyed the hell out of me because we had babies with us and couldnt really keep them occupied for that long. I felt that it was the receptionists' mistake, and we had to suffer for it. The manager came over at one point and although very nice, told me that there was nothing she could do, and that I should ask to speak to her next time I make an appointment. She doesn't have to worry, because I wont be making appointments there ever again. I ended up getting my massage (my mom skipped hers) only because I wanted to be rid of my $300 gift certificate and never have to go into that place again.
Pros: gave me a coffee, even after screwing me out of my appt.
Cons: stupid girls at front desk with blank stares
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