AdvantaClean of Kansas City

No one ever expects to wake up to discover that an upstairs toilet had been over-flowing all night and it is now raining in the living room. When it happened to us, we were devastated. Only a month earlier, we had painted and installed new carpet in the main level of our house. Now, there was water everywhere and we didn't have a clue about what to do first. A friend recommended we call a more well-known water mitigation company. The person who answered said someone would contact us within the hour. After 2 hours of no call, we decided to call the next company on the list, AdvantaClean. I am so glad we got to the privilege of working with AdvantaClean. Seriously, within 30 minutes, Dave S., the Project Manager, arrived to talk with us and inspect the damage. He explained what would need to happen and what we should do concerning insurance and our undamaged belongings. Within an hour or 2, he ordered a diesel heater (our furnace got knocked out), a container for our dry belongings, and a crew with all of the dehumidifiers and air cleaners that would fit in our house. Over the next week, Dave and his crew pulled out everything that was wet, took pictures of everything and coordinated with the insurance adjuster and the parade of other service providers that came and went through our house. As you can imagine, we were quite distressed while watching our home be ripped apart, down to the studs. We asked a lot of dumb "what-if" and "do-you-think..." questions that Dave would have had no way to answer. But he was honest and forthright but delicate and empathetic with us. He always had time to listen to us. Several nights after the crew had left, we would get a text from Dave asking if we were doing alright. I have never had any business or service provider check in on us like that. It's a level of service that I thought no longer existed, these days. Even now, almost 3 weeks since AdvantaClean finished with the mitigation, Dave still checks in with us. Simply WOW! Now we are ready to start rebuilding. ... more

All seemed to have been on a good track until the technician, who I believe turns out is the owner of the company didn't show up for our noon appointment. At 12:30, I call inquiring when I was told the office cancelled my appointment because the day before I had called to verify the cost of the service. The employee was very apologetic and offered to correct the situation as best she could. She connected me with the owner who then rescheduled to what I understood that he was going to fit me in after his 3 pm appointment, which turns out to have been he meant at 3. Miscommunication, I can understand, after all, I wasted my time sitting at my home waiting on no one to show up, after a miscommunication. The icing is when the owner, Kevin, talked to his office after we called to reschedule, he indicated that since he's over an hour away from us, there would be a $150 travel charge. This being totally contradictory to what we've been told the last 24 hours. Google maps, says their office is approximately just over 9 miles from our home - I don't know what route he takes or how he drives, but it's never taken me over an hour to get to Grandview. Apparently the adage is true. You can't trust people further than you can throw them. I am choosing to go with a more expensive alternative. Thanks for the stellar customer service, Kevin. Interesting that the owner puts the only review on review sites, such as this. more