ARS / Rescue Rooter Georgia

I had a very good experience with Universal. My furnace died last year when I was out of town. My wife called several companies and had them give quotes. The information some of those guys gave didn't make any sense. They all wanted to replace the system but nobody really could tell us what was wrong with it. When I got back into town I called universal because I had heard good things. It turned out that my heat exchange was broken and was actually causing a very dangerous condition that the other companies hadn't even noticed. The sales guy from Universal actually showed me where you could see fire through the cracks and soot that he said meant that carbon monoxide was coming out! I couldn't believe that the other guys hadn't mentioned any of this! more

Sales guy was good on initial return call and install quote. Installation was to be completed next day but installers couldn't figure out how to get equipment into attic. more

We recently had a new air conditioning unit installed in our condo and used Universal Heating and Cooling. The whole process was pretty complicated but Universal made it seem so easy. My main contact has been Steve (installation manager) and he has been so easy to work with. We had some problems with the unit leaking but all I had to do was make a phone call to let them know and they took care of everything. The fixed the problem, replaced the floors, and made sure we were satisfied throughout the whole thing. In my opinion, good customer service is so important and Universal definitely has that. I'm very glad we used them. more