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ARS / Rescue Rooter Georgia

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1465 Beaver Ruin Rd.
Norcross, GA 30093

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(770) 908-8488
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ARS / Rescue Rooter Georgia - Norcross, GA
Reviews
( 20 )
( 1 )
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( 2 )

Best

really nice guy did a great job very informed on his job clean neat very professional when i call for work to be done i would like to have him back to do the work

Worst

Amazing company. Bought a new system through them two years ago with high end hospital grade filter. Maintenance was performed last month and they didn't bring new filter to be i...

nathanel davis 12/22/2017

really nice guy did a great job very informed on his job clean neat very professional when i call for work to be done i would like to have him back to do the work more
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Nathaniel 12/19/2017

Nathaniel did an outstanding job servicing our heater. He is very professional and courteous. He arrived on a Sunday and temporarily fixed our issue. He returned the following day with the proper part and installed it. more
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Great Assistance and Work 12/2/2017

Nathaniel was very hard working and was of very good assistance.He got the job done and was very effective. He also knew some Spanish. Very helpful!!! more
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ARS Universal Marietta 11/11/2017

The high rating is all due to the professionalism and helpfulness of the service tech Robert E. He took the time to answer all of my questions as well as completing the job at hand. Very polite. I will ask for him in the spring when I have my system checked out. more
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ARS Universal HVAC 11/8/2017

Tomas is very professional technician. He listens carefully to understand the circumstances and situation. He investigates / troubleshoots the trouble and does not speculate in advance. Once problem is identified, he explains the causes; details solutions with associated costs. Very satisfied with explanations. more
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ARS great service with Nate 10/20/2017

Nate was courteous and professional. He was very thorough and my dog loved him...need I say more! more
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maintenance 10/17/2017

a real 5-star technician.....really appreciated her knowledge and friendly attitude!!! more
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HVAC Tech 9/27/2017

Robert E. provided me with excellent customer service and was very knowledgeable. more
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ARS Universal Marietta 9/22/2017

Greg was EXCELLENT in every aspect of our service !! professional - courteous - more
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ARS. Universal Maretta Roy B is an excellent technician 9/16/2017

Roy B is smart, hardworking and nice. Great job, more
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Review of Troy P 9/15/2017

Troy P was courteous and thorough. We feel confident that his service was properly done. more
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Great Service 9/15/2017

Our Technitian was great. She took her time and was very profesional. Very friendly. more
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a very satisfied customer 9/7/2017

I had my a/c tune up yesterday by technician Greg Griffieth, and I am very please with his work, he actually ask if I wanted to come along to watch as he performed the job, to explain just what he was doing. I being a retired aircraft maintenance worker was very impressed with his professionalism, when it is time for next service I will be requesting Mr. Griffieth Thank you, he is a great employee for ars universal heating and air more
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Chris Freeman-Great ServiceTechnician 9/7/2017

I would highly recommend Chris Freeman with ARS Norcross. He was very helpful and professional and I would recommend his to anyone that needs assistance with their air conditioning or heating. more
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DavidH. -Great Service Technician 9/7/2017

David H. was a great service technician. I would highly recommend him to anyone that needs assistance with their heating or air conditioning. more
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Filter - Over charging - Not prepared for maintenance call - SCAM 12/29/2016

Amazing company. Bought a new system through them two years ago with high end hospital grade filter. Maintenance was performed last month and they didn't bring new filter to be installed. SCAM Quoted $150 for new filter almost two months go by and no call. Was supposed to be back to install within a week. So I called and asked for status update. No apology. Made appointment for filter to be replaced. Quoted $150 Called back moments later to reschedule time and customer service states " We don't know how much it will cost " Parts manager supposed to call. Never called. Finally I talk to someone and they quote an estimated $300 even though the kit only costs $147 and I am on their maintenance plan. DO NOT DO BUSINESS WITH THEM. They wanted to charge a labor cost even though they should have brought the new filter with them. Typical. Company screws up and wants to charge the little guy. more
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Customer Service 12/13/2016

On Saturday, Dec 10, your service tech, Nur M. represented ARS to service my heating unit. He was on time, courteous and respectful in my home. As he serviced the two units, he found a problem with one of the heaters and took the time to troubleshoot the problem. A few extra minutes and diligence allowed him to find the problem, resolve it and got the system back into operation. That indicated his competence and knowledge of his craft. The fact that it costed me a little more money under the maintenance agreement, it would have been a lot more had I not obtained the agreement for this service. Planning to get the maintenance agreement again for the AC and HVAC units in 2017, which is of great value and price. The customer service practice and training that ARS has taken should be followed in many other service oriented companies. Make the customer happy. Thank you. more
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ARS Universal 12/6/2016

We secured the firm ARS Universal Heating through our local Home Depot. ARS called the day of the scheduled service to let us know when the technician would arrive. The technician then called and again let us know his ETA. Lawrence V, the technician, was very professional and extremely personable. He was able to locate the problem in our heating system (as being the thermostat) and provided us several options for replacement. Lawrence articulated the differences in the options and we selected the best choice for us. He completed the job within less than an hour. He was efficient and left no mess behind! The price was comparable to what we'd have paid to install it ourselves - with none of the hassle! Thanks so much for a great experience! more
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Experienced and Reliable 10/7/2016

Recently had my a/c tune-up done with ARS and Mac B. offered some expert advise. He is very well informed and polite, did not rush and took time to explain and answer all questions. It was a great experience. more
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Clifton 8/9/2016

Very good job. Well done more
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Owner Message

  • Our dedication to the comfort and health of our customers drives our mission to be the Number One leader in the Heating and Cooling ARS® Universal Services serves Atlanta and surrounding areas providing exceptional heating and air conditioning services - guaranteed. Their fast and friendly, licensed employees have passed background and drug tests and will treat you and your property with respect. And, they are available 24/7 for all your heating and air conditioning needs.

Additional information
  • Hours: 24/7
  • Payments: Check, Visa, Master Card, American Express, Discover
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