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Businiess name:
Edelen's Towing & Service Center
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Review by:
Guest
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Review content:
I called and spoke to an employee there three times about having my truck picked up and taken to a different town. She quoted me a cost of about $150 for this service. I told her what time I expected it to be ready for pickup, I told her exactly where it was and where it was going and when it had to be there. No problem, she said. I told her what time I would call back to say it was ready. I called at that time, now my fourth call in an hour, and this time I got the owner Millie. She told me for the first time that it might cost an extra $100 if they got stuck in rush hour traffic. I told her I understood the need for such a fee but that they should have told me about it when I first called so I could have called around for a better rate, especially since I had been so clear about exactly what time the car would be ready for pickup. Now they had me in a tight spot because I didn't have time to find another tow. She then argued with me about what time I called and basically told me I could take it or leave it. She was incredibly rude. I had been totally clear about what I needed and completely honest about what time I would need the service. I did exactly what I told them I would do. All I expect is for people to do the same in return, to honor the price they quote me, and to tell me about any possible fees up-front -- I expect honest and fair treatment, but this place couldn't provide it. I canceled the service and we found somebody else to tow the truck, but I would push my truck to the next town before I gave these people any of my business.
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