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Businiess name:
Precision Tune Auto Care
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Review by:
Guest
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Review content:
I cannot recommend this company. Avoid them. There is a reason there is rarely a car in their lot!
The work done was flawed (simple stuff – they left loose screws and nuts!). Several things were worse after they worked on the car. AND they were not honest about pricing. To top it off, they got viciously angry when I questioned the changes in pricing (bait and switch tactics). I am a middle aged professional with lots of conflict management experience, so I was very level and even toned. The proprietor however became very angry, loud, accusing, and condescending. He even called me “honey” and “dear” – yikes! I’ve never met this guy before, and he left nuts and bolts loose in my car… Need I say more?
To start with, they advertise a very low cost tune up. Do not believe this advertising! It is false. They in fact charge about 5 times that advertised amount for a tune up.
I asked on the phone upfront for clear pricing, and they did a very detailed over the phone quote, for exactly my vehicle make, model, year, etc. The tune-up services needed were basic & ordinary & typical. There was supposed to be special pricing for doing the whole tune-up package. The only thing special about the pricing is that it was about 4-5 times more than advertised, and about 1.5 times what was quoted on the phone. They told me "we can't do phone quotes," (um, so why did you?)
When I brought the car to the shop, labor on each service item was $20-$40 more per service item than quoted the day before on the phone. To change the spark plugs there were the usual charges plus an up-charge (above the already too-high price) because they are hard to reach in my car. On the phone, they said "it will be an additional $112.50.” And they charged me $150 additional instead.
They were going to charge $35 for the cabin filter (a $17 part) and $35 for labor. I told them not to do it because I wanted to save the $70, they removed the part charge but they still charged me $35 for the labor! This filter is in the glove box. A child can change it
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