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Businiess name:
Coit Carpet & Drapery Cleaners
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Review by:
citysearch c.
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Review content:
I have used Coit for many years, both for in home cleaning and for rugs that need to be taken to your location. The last three times I have sent rugs out, I have been very dissatisfied. An area rug was returned with large orange spots that were not on there when the rug was picked up. You took it back and the rug was returned clean, but it was annoying. Then I sent an antique oriental. The salesperson assured me that you had an expert who did a great job. The rug was returned with the fringe on one end badly damaged. It was sent out with the fringe in excellent condition and returned in such bad shape that it is now at Fran Jasper's being repaired. I did not report this as I did not unroll the rug for several months after it was delivered and did not want to argue about it. Just last month an area rug was returned with streaks and your delivery men argued with me about it and stated that it was wear. The rug is less than two years old, is wool on wool, and is walked on by one person! After calling customer service you did take the rug back and returned it without the streaks, but that was the last straw for me. I will NOT be using you again, and will NOT recommend you to anyone asking for a good carpet cleaner. And you should really tell your delivery people that arguing with the customer is not your best interests.
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