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Businiess name:
Extra Space Storage
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Review by:
citysearch c.
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Review content:
I do not recommend using Extra Space Place. Unfortunately $5000.00 dollars worth of merchandise was stolen away from my storage unit. There's no cameras installed where it would be useful to see who is stealing property from the customers. Management have said how they have made the necessary changes to eliminate the theft and to make the area safer but I see no changes, therefore we are moving to somewhere else. However, I will note that the managers/employees are nice and I do not blame them. This entire ordeal costed me time and money.
RESPONSE FROM Extra Space Place:
Dear Mr. Gentry, we are so sorry for your loss of your belongings. We understand how upsetting this is for you.
It is our number one priority to keep our clients valuables safe and secure. Whoever broke in went straight to our camera and applied tape to black out everything.
As always, anyone who is able to enter the premises, can only do so with a special code. We have cameras at all doors and throughout the isles.
We have implemented some changes and installed additional alarms that sound off property when a door is open, which also notifies the police.
This is a shame but unfortunately it happened. We apologize for any inconvenience this has caused.
Sincerely, The management team at Extra Space Place
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