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Businiess name:
My Plumber Heating and Cooling
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Review by:
citysearch c.
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Review content:
When I called My Plumber Heating and Cooling, I thought I was calling Woodridge Plumbing, a company I used many times in the past. My Plumber is still using the Woodridge website since they bought the company, which is not honest and misleads longtime clients of Woodridge.
I hired the plumber to install a new garbage disposal in my home. The technician did not give me a price upfront when he started work. I inquired about the cost of the parts and his service as he worked, and he responded that they were all rolled into one but did not communicate any total cost. When he was finished, he handed me an invoice for $666 after my teacher discount and he had already checked the box that said I agreed to the price. Included in that price was an $80 fee for just coming to my home, which other companies I have researched do not charge. It was also only when I got the invoice that I learned that this company was not Woodridge Plumbing.
I paid for the service at the time but reached out to the company that evening to voice my complaint. They were completely unhelpful. I was told that since I swiped my card and signed the invoice, I had agreed to the service cost. I called the next day to speak to the manager and he offered a $66 discount. I said I would never have paid so much for any garbage disposal and that $600 was too much for me to spend. I even offered to give the unit back if they would refund my money. He said he would check in with the company and call me back, but he never did. I didn't get the extra discount and I still have a garbage disposal that looks like it belongs in the kitchen at the White House.
Since I am a teacher, I do not have the money for this garbage disposal or the time to fight for my money back. I am very dissatisfied with the service I received and I do not recommend My Plumber Heating and Cooling to anyone.
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