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Businiess name:
National Car Rental
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Review by:
citysearch c.
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Review content:
I've been a member of the Emerald Club for over a decade, and have always been happy with the professionalism and service - and how National has kept up with new technology to improve their services to their customers. But besides that, on this last trip to Denver, it was the personal touch that impressed me. I left my cell phone in the rental car on its return, and was heading back to the airport when I realized it - felt pretty foolish - but the bus driver noticed my concern, asked me what was the matter, and then took it on himself to call back to have someone pick up the phone and have it ready when we reached the car lot. They met the bus when we returned - it took an absolute minimum of time, and I still had plenty of time to catch my flight back home. I wish I would have written down the driver's name to give him specific credit - his extra effort to make it very easy to resolve the situation. Thanks to the driver, and thanks to National!
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