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Review content:
It's disheartening to have to submit this review because working with this company can be characterized as truly ""nightmare-ish"". TruGreen Malvern is a slick operation, with very fancy mailers which promise a great deal, but deliver far, far less. I would greatly caution anyone who wants to use this service. I found them to be very friendly initially, but when I cancelled my account, they continued to come, claiming they never received my cancellation number. Then, they adamantly took the position that I was wrong and that I had not called them to cancel. On top of that, they actually billed me for work that they did not even perform, but claimed they did! And to add insult on injury, they hounded me with phone calls day and night to pay them the $41 that I didn't owe. I work at home, so I can see for myself that the work was not done. They didn't apologize, but, tellingly, they did say they would ""clear"" those charges without admitting fault (basically, they lied). The work quality itself was very poor and they actually damaged my grass because of their neglect. I had called them to offer to pay them 3 times more to do a better job (I have a large lawn), but they never got back to me. Overall, I strongly believe this is a churn and burn operation, hoping that they will get enough people to sign up for their low ""come on"" rates and do the least possible work. They know you will cancel eventually, but at least they got some of your money in the interim. I would strongly recommend against using them or, if you must, carefully police whether they actually come or not, and check your bill carefully. Make sure to write down everyone you spoke to on the phone and perhaps get their email address, so you can legally ""memorialize"" the conversation that you had, so you have proof of all your conversations.
Pros: Low Prices, Slick Brochures with low ""come on"" rates
Cons: Unfair dealings, outright charges for work not performed, poor customer service
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