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Businiess name:
Aquatic Connection Live
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Review by:
citysearch c.
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Review content:
***DO NOT WORK WITH AQUACON***** THEY WILL NOT WORK WITH YOU EVEN IF IT IS THEIR FAULT!!!!!\r
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Working with Aquacon was the worst experience I ever had when ordering online. ($600 + purchase)\r
They have absolutely no regard to customer satisfaction but most of all do not take it seriously when it comes to delivering items as promised. I ordered 75lbs Premium Fiji rock x-large and large pieces. They sent me a bunch of flat pieces of rock. I told them about the issue and they said “we can fix this and we will send you a new box. I think your order was mixed up with someone else.” I was happy until two weeks later I come home to find they only sent 25lbs of medium size rocks that included one actual good rock and the rest small and flat pieces.\r
I tried my best working with them by reaching out but they delay their responses so that week’s go by. They never wanted to come to a resolution. I offered to exchange all the rocks and send the old ones back but they would not help. They would not give me a refund or give me an address to mail back the rocks.\r
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Step by Step Story.\r
- I ordered and paid for 75 lbs of Premium Fiji Live Rock Large and X- Large\r
- I received an ""incorrect batch probably"", as stated by Aquacon over the phone during our last conversation. The batch I received was 75 lbs and looks like the assortment Flat pieces. Not even close to what I ordered or close to what is depicted on your site.\r
- Aquacon told me over the phone that I ""probably received the wrong batch and you would send a new box to compensate for my order and to correct the error"".\r
- Then I received 25 lbs of small and medium size pieces. Again, this order was still incorrect and included flat pieces. I am okay with the medium pieces because I asked for this size. There is a price difference in x-large and large pieces from medium and small pieces, correct? I was never given the difference for this.\r
- I've emailed Aquacon countless times and they had taken weeks to reply to any of my emails and the final email is basically saying, “Why should we refund your money, there is nothing wrong”\r
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***DO NOT WORK WITH AQUACON***** THEY WILL NOT WORK WITH YOU EVEN IF IT IS THEIR FAULT!!!!!\r
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