Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Jim Wagner Plumbing, Inc.
|
|
Review by:
citysearch c.
|
|
Review content:
The communication within this company is horrible. So I called on a Thursday to set up an appointment for a leaking toilet and it was set for the following Tuesday(Labor Day weekend). The time frame was set for 12p-2p. So when Tuesday came I was called at 9:15am letting me know that he would be there in about 15 minutes. 9:30am is nowhere near close to noon. But I guess early is better then later and I was actually able to leave work early (30min away) to get home. So Tom was the plumber and started working on the upstairs toilet at 10am. He determined the toilet was a little rocky and needed a new seal and reset the toilet. He was done pretty fast and was out the door by 10:45am and charged me over $250. He mentioned that we can not use the toilet for at least 24hrs. Nobody in the house used the toilet and an hour later there was a pool of water in front of the toilet and streaming from underneath the toilet.\r
So I called Jim Wagner back at 12pm(noon) and got their answering service letting them know the water leak wasn't fixed and I have water pooling in front of the toilet. They said they will pass the message on. I did NOT receive a call, so at 2pm I called back and AGAIN the answering service was going to pass along the message to ""the office"".\r
Well it is now 6pm and still no returned call. So I called AGAIN and demanded I get a call back today or I will be putting a stop payment on the $254 I was charged for NOT fixing the leak.\r
Finally I received a call at 8pm from the ""on-call"" guy and he was apologetic and we set up a new day/time (Thursday morning). At 9pm I received a voicemail from Tom asking to give him a call. So the next morning I called Tom at 7:30am but no answer. He did call back about an hour later but said ""Hi this is Tom from Wagner plumbing, you have a question about your hot water heater?"" I said no, you must have the wrong number. He said he had a missed call from this number and I said yes I called returning your call. He then said ""oh then I don't know why they gave me this number"" and ""ok, well have a good day then."" Again this was horrible company communication.\r
So when Thursday came around Tom did show up and said it was leaking from the back and was going to cost another $68. At this point it better not leak again because this is a rip off and a huge waste of my time getting off work.\r
I understand that there might be a couple issues with a leaking toilet but that's why people call professionals to find those issues and fix them. Not fix one issue, charge you, then come back to fix the other issue(s) for an additional charge.\r
*****I WILL NOT USE THIS COMPANY EVER AGAIN!*****
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|