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Businiess name:
Covington Multi Care Pharmacy
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Review by:
citysearch c.
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Review content:
There has been several occasions that I've called and was treated poorly. I have absolutely perfect insurance and don't pay anything out of pocket so it wasn't like I was mad about billing. I am a very reasonable normal person, and all I wanted was to be seen for an illness, but the receptionist said that because I didn't go to the doctor on a regular basis I couldn't get in to the Family Practice to be seen. I have no other Doctor! What is she talking about? So I was forced to sit an wait in Urgent care. Not only did this not make any sence to me, but she was completely rude to me about it. But of course I was nice back! Ugh..\r
Another time I called to get a prescription filled for my husband, She called him and have him attitude about how he hadn't been seen by Dr. Chan since 2009 and so she wasn't going to fill the prescription. My husband was seen 6 months ago by him! The receptionist said that was a different Dr. Chan. ???? What??? Does this make any sence??? Well not to me. I'm pretty sure he has only gone to one Dr. Chan. After all the crap I am now happily going to Auburn Valley. Now I can actually see a Doctor when I need to instead of constantly going to Urgent care whenever anyone is sick and dealing with that crazy receptionist. Is customer service truely dead? It is in the medical field!
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