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Businiess name:
Truck and Auto Extras
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Review by:
citysearch c.
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Review content:
Ordered an Undercover Tonneau cover from them in plenty of time to go to a conference 1200 miles out. When it arrived, it was the wrong size, no hardware was in the box, and the 'free' articles were not there either. I called them and spoke with a rep and was told to refuse shipment and that they would get a refund to me in 30 days. In the mean time, I'm out $700. I was told if I wanted another one in a week I had to purchase it. After waiting a month they only refunded $250. of the $700 - -claiming freight to and from and that they aren't responsible. Their reps told me what to do to expedite the refund, but instead what I was told to do was agree to a policy that I would not have agreed to in returning the stuff. BAD business. They don't want to ship FexEx because they've had ""thievery problems"". I called back and told them that their reps told me I would receive everything except a 20% stocking fee -- today I was told that, 'read our policy"" -- That's no way to conduct business on-line. Attorneys will be involved - these people are rip off scams.
Cons: Bad customer service all the way around.
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