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Businiess name:
Mayan Restaurant
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Review by:
citysearch c.
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Review content:
Went to the Mayan on Tuesday, May 24th and was very unimpressed. Ten minute wait to be seated on a Tuesday evening at a restaurant with numerous open tables. I could tell very few servers were on staff. Noticed right off that their prices have increased dramatically from one year ago. This food is NOT worth $14-16 per plate. It is extremely mediocre at best. Also, $9 for a dessert that was not that large or tasty. When my wife got her chicken fajitas, she immediately noticed a quarter size paper food sticker in the food. I explained to the server Jennifer that my wife lost her appetite and would like the menu to pick a different plate. Jennifer went to speak with her manager Whitney, and as I watched the two talking I saw the manager shrug her shoulders when the server explained the situation to her. After a 5 minute wait, the server returned WITHOUT a menu and explained that the label must have got missed on their ""fresh"" fruit. I reminded her that we needed a menu and she brought one back in about another 3 minutes. By that time, my wife said nevermind and we ordered the mediocre $9 dessert for our son. Of course, the server forgot the spoons so we waited again to eat our food while she spent time grabbing the silverware this time. We finished and finally got our receipt an hour and half after arriving (only 3 of us attended this dinner). The server and manager offered to comp nothing. The best part is that the server told us she took off my wife's meal like it was a big favor and when looking at the receipt it listed the reason for meal discount as ""Food Sensitivity"". How about listing it as ""Foreign Object in Food""? I eat at approximately 200 restaurants throughout the year and have complained at none of those so far. However, it seems that The Mayan can never get things right. In 3 times of dining there in the course of 2 years, I have had bad experiences. My family will not be returning to The Mayan again.\r
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To the people of the Mayan:\r
You have re-worked your menu several times over the years and you just CANNOT get it right!! Please just disband everyone managing this place and all of your servers and start over! The Mayan could really be a great place because of the atmosphere but you have convinced everyone in Utah that it will never be worth going there. Once you start over, just hang a big banner outside that says ""Under New Management / All New Menus"". People may start coming back.
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