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Businiess name:
Gene Johnson Plumbing & Heating
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Review by:
citysearch c.
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Review content:
I appreciate that they are available on weekends.
When I called they were upfront that there would be a $50 or so estimate or service fee to come out and look at my clogged toilet that was installed five years ago. It ended up fixing itself when they flushed it.
Unfortunately, Adam wasn't as upfront above notifying me of the estimate before looking at the toilet or fixing the clogged sink. I would have appreciated that.
They put on booties over their shoes before coming in.
Adam tested the toilet by putting toilet paper in it and flushing several times. He explained why they were doing it (if there is anything stuck, the paper will come back but when you use a plunger, the water will just flow past).
He gets five stars for that.
Later I had them look at a clogged sink which they did and fixed.
Then, when it came time for the bill, I was expecting a hundred dollars or so for twenty minutes of their time. I charge my clients $120 an hour with a one hour minimum.
Instead, the final bill before taxes came to $275.36. After I complained to Dennis, the customer service supervisor, he reduced it to the price I thought was fair which was $100 plus tax.
I appreciate that.
I don't know if having an assistant was part of that price but if it was, why should I pay for someone's education?
And on the company portion of the carbon-copied invoice was a notice that you could get an instant discount for writing an online review.
Go hire someone who charges reasonable prices and doesn't "buy" their online (including this service?) reviews?
They also attempted to get this review withdrawn from Customer Lobby? I wonder why?
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