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Businiess name:
Scarlett's Landscape, Inc
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Review by:
citysearch c.
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Review content:
I found the communication of Scarlett's Landscaping to be very poor. They didn't really give me a lot of notice for when they would show up. I had them install an irrigation system and control panel in my backyard, but they were unclear on the scope of the work. I have another irrigation system in my front yard and they claimed that it was not specified that they should hook up this system to the new control panel. So now I have two irrigation systems that each have a separate control panel. They never gave me or my wife a rundown on how the new system works either. When they were done, the only way I knew they had finished with the project was when I got an invoice. They should have checked in with us at the end of the process and explained how to use the new control panel.
RESPONSE FROM Scarlett's Landscape Inc.:
I am sorry you were unhappy with your experience. Our contract included a new irrigation system for the rear and only leak repair in the front. Once you brought this to my attention after the job was complete, I offered to come up there and connect your front valves for a fair price. Your system should have been explained thoroughly to you onsite and I will be more then happy to come and do so if you so desire as that was our mistake.
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