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Businiess name:
Mobile Auto Glass Rockwall TX
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Review by:
Joan A.
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Review content:
I have used this company before and they did a great job. However, I recently bought a new vehicle which had very minor chips in the front window and wanted to fix it before the weather started to get cold. When the job was finished, upon inspection my car had damage to my weather strip in the lower corner. The tool use to remove the weather strip clearly chewed it up pretty bad. When I showed Mike this he replied, "Don't worry no on can see it, its an older piece and its hard to remove". I told him that this car is my baby and it matters to me. Then on the other side there was some residue from the tape used to secure my window. Mike then grabbed some spray and began to rub, He rubbed it so hard that it removed the paint. I told him not to worry about it, I have friends that can remove it. "No, no I got it", Mike said then he rub the windshield strip raw. When I asked him to fix it or paint it he said no. All I was trying to do was help and referred me to grab someone off the street, one of those paint /dent repair shoppes... Ok, i know all he was doing was trying to help but never the less he stilled damage my car. I even have a recording on my phone with Mike admitting he damaged my car and still all he said was "sorry I cannot help you". the damage to my car is $465.30. I even went back with 2 estimations and still he turned his back on me saying all I was trying to do was help. I have kept my calm not once did I raise my voice and still he turned his back on his customer even after admitting he did it.
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