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Businiess name:
Aus-Tex Appliance
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Review by:
citysearch c.
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Review content:
THESE PEOPLE ARE CON-ARTISTS! Buyer Beware: You may think the prices are good, but once your appliance is delivered you're on your own!!! \r
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When the compressor went out on the 4-day-old fridge I purchased for a client, the manager could not have acted more uninterested. He basically told me it wasn't his problem and that I needed to contact Frigidaire. When I balked that AusTex had just sold it to me 4 DAYS AGO and asked that they return or exchange it for a replacement, he said ""I don't need a broken refrigerator sitting around my shop.""\r
What?!\r
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He then proceeded to explain that AusTex is a dealer, not a manufacturer, so they have no obligation to stand behind the products and they do not service them. So are Sears and Best Buy - that is who I will be using next time! \r
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Meanwhile, my client has to find a temporary fridge, unload and move all their stuff. The soonest service appointment I could arrange through a Frigidaire-authorized provider is in a week. Also, when I explained the situation to the provider, they were shocked that I had no means of recourse with AusTex or that anyone would treat customers that way.\r
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It's needless to say, I will never make the mistake of buying an appliance from AusTex again! Huge FAIL.
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