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Businiess name:
Universal Tv Techs
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Review by:
citysearch c.
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Review content:
I bought a TV through Best Buy and paid for the warranty. At the time I thought it was a good thing. Since my purchase the TV is now not working and I've made a warranty claim. Best Buy farmed it out to this company. I must say I couldn't be more disappointed. From the time I submitted my claim with Best Buy, it took Universal TV Techs over a week to call and set an appointment. The appointment comes and all that happened was some dude comes out and tells me that my TV is broken. They come out a week later with a part that doesn't fix it. He tells me he's not sure what's wrong with it and they can try another part. A week later they come back with another part (different guy) and he tells me that I need a new TV cause this one can't be fixed. I asked if I need to call Best Buy back or do I call his shop? He tells me they'd take care of it. That was 10 days ago - and I've heard nothing. This place says they're open from 8a-5p M-F and they're open on Saturday till 2p (but you have to call a different number). I called on Saturday and all I get is a busy signal - ALL DAY LONG. I called a few times today and all I get is a message telling me to leave a message. I left a message and received a call back telling me that I need to call Best Buy to submit another claim if my TV is still not working.. But wait.. When the tech was out 2 weeks ago, he told me that my tv is broke, I need a new one, and they'd take care of it. I'm ONLY using these people cause I HAVE TO (warranty work) - and never in a million years would I recommend anyone to pay this company. Their level of communication is easily a 0 on a 1-10 point scale. HORRIBLE!!!!!!
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