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Businiess name:
Fountain of Youth Aveda Salon Spa
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Review by:
citysearch c.
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Review content:
The customer service here is nothing short of abhorent, with a flagrantly unapologetic ?it is what it is? attitude. My friend and I booked our appointments for July 1st many months ahead of time. We both respectively took vacation days from work to spend a full day of pampering and shopping together. Vacation days that we cannot give back or cancel. On the morning of July 1, my girlfriend thought it might be prudent to call the ?Fountain of Lies? Salon just to ensure that we had the correct times and that everything was confirmed prior to driving 45 minutes to get there. Thank God she did, because when she called she was told that the person who was appointed to complete our services didn?t show up for work and that we wouldn?t be able to get our treatments done. My friend, who was understandably jarred by this information, asked what would have happened if we would have just shown up, and she inquired why no one would have called us since we both live so far away. The receptionist esentially said that they would offer us extended treatments and enhance our services since there was nothing she could do, and began to offer rescheduled times?.when I say ?times,? I mean time?s?. We were offered our re-scehduled services broken up on different days, or on the same day with the two of us at very different times. At this point, my friend became a little frustrated and the receptionist said she would call her back as soon as she could find a time to fit both of our appointments in. I?m sure this will not be a surprise to any of your readers based upon my pervasive tone in this post, but NO ONE EVER called us back! We were both very disappointed. This was followed by a very interesting phone call the next day, July 2, from a male masseuse asking my friend where she was and why she didn?t show up for her massage appointment that day. My friend asked ?What appointment?? No one ever called me back to make an appointment.? The masseuse replied that she had an appointment and that my appointment was hours later than hers (which I also had no idea about). Nevermind the fact that the rest of the services we were supposed to get were not re-scheduled. The masseuse could hear that my friend was upset and offered to have someone from the office call the following Monday. At that point, she asked if she could speak to the owner. That was July 2. Now this week, my friend has just spoken with the owner. Moments of her life that she regrettably can never get back. The owner, Cheri, was flippant and devoutly unapologetic. She said that she would be happy to throw in a parrafin hand wax with our manicures for our troubles. Or soaking off our Shellac gel nail polish could be our extra service. Sitting in their establishment with a bowl of acetone now constitues a privilege, what a valiant service recovery effort!!! When my friend asked if our 30 minute massages could be extended in light of all of this, Cheri was happy to oblige??in exchange for our facial as a caveat of
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