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Businiess name:
Innovative Detailing
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Review by:
citysearch c.
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Review content:
If you need to have your car treated like a human being, contact Dave at Innovative Detailing ASAP. I purchased an 09 ISF in Southern California and drove it to my home town in Central California. The car had sat at the dealership for close to 8 months, and had gone to what appeared to be several ""washings"" and ""details"". The paint was full or hair line scratches. Out of desperation, I sent out an e-mail to Dave very late at night, and pleaded for him to call me the very same night, if he could. I thought to myself that I would never hear back that evening. Well, sure enough, he calls me the very same night. He was genuinely concerned, and worked with me for the dealer to compensate him for his time and service to drive back and forth to Tustin around 600 miles. He answered all of my questions, and most importantly, treated my car like royalty. He provided the best customer service of ANY business that I EVER have dealt with, and that is rare these days, very rare. He spent all day on my car, and even spent a second night here, so that he could get the job done perfectly. This is the first person that I have ever felt comfortable just handing the keys of my car, and knowing that the job would be done right the first time around, and that is a great feeling that one cannot put a price on. Most importantly, the car now looks just like I envisioned. Thumbs WAY up for Dave and Innovative Detailing.
Pros: Meticulous, perfectionist, detail oriented, honest, friendly
Cons: NONE!!!!!!
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