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Businiess name:
Kabuki Japanese Steak House
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Review by:
citysearch c.
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Review content:
Very disappointed in the lack of service provided. I made reservations 9 days prior to our office outting. I specifically requested seating for 25 persons for 7:00pm. We arrived about 6:45 and was not escorted to our table until 7:25. To our surprise the room reserved for my group could not comfortably seat 25 persons. Additional chairs had been \r
""stuffed"" at the table. I asked the waiter if she was sure 25 people could fit and she chuckled and said, ""yes, but i'm not sure how comfortable you will be"". We asked to speak with the manager. We informed him of our concerns and disappointment regarding seating. It was clear that he did not care. His attitude was that of ""oh well"". I couldn't believe what was happening. Not only had I made reservations well in advance, I also called on two other occasion (including the day of) to confirm. \r
We politely asked to sit someplace else, and he split the group up in two separate rooms. I was so upset, but already we had waited almost an hour by then, and I didn't know of any other place that could accommodate us on such short notice. My group was so disappointed... Never once did the manager stop by our tables to ask how things were going, and he never apologized about the inconvenience he had caused. It's obvious that ""customer service"" is not very high on this establishment's priority list. BE CAREFUL WHEN PLANNING SPECIAL OUTTINGS, you may want to be sure they understand exactly what your expectations are. \r
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